USA800 is an award winning call center BPO recognized for high job growth in the US, quality service, and technological innovation. TMC's CUSTOMER Magazine has recognized USA800 as a Top 50 Inbound call center for over 20 years! By delivering consistent results to our partner programs and eliciting customer loyalty on every customer contact, USA800 has achieved double-digit organic growth each and every year.
USA800 is SAM registered, CAGE Code: 1PJN3.
Click here for our GSA Capabilities Statement
Right shore with USA800 and watch
your ROI skyrocket.
USA800 can deliver US based quality, ingenuity, and service to its partners while delivering “off-shore” value. How? Through innovative staffing strategies, streamlined operations, and technological innovations, USA800 delivers surprisingly affordable call center outsourcing solutions while delivering US based service and quality.
Partner with USA800, our employee-owners
build brand excitement with your customers.
USA800 front line agents are owners and recognize that each customer contact is an opportunity to grow our partners’ business. Ownership is the cornerstone of our ability to deliver on “Making Every Contact Count”. It drives the attitude, desire, and commitment of our agents to deliver a “delightful” experience on every contact.
Choose a flexible, multi-channel provider
you can grow with, USA800.
Growth happens when you keep the customers you’ve got and reach the ones you don’t. Today’s modern customers expect to be able to reach out to your business in their preferred communication channel – Voice, Chat, E-Mail, Text, Social. USA800’s customized multi-channel call center outsourcing can help you convert and keep new business relationships, and drive top performance within your industry. Find out how USA800 can deliver the right solutions for your business needs.
Our valued partners range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partners' success is our number one priority.
Visit our call center resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.
Choose a flexible, multi-channel provider you can grow with, USA800
Growth happens when you keep the customers you’ve got and reach the ones you don’t. Today’s modern customers expect to be able to reach out to your business in their preferred communication channel – Voice, Chat, E-Mail, Text, Social. USA800’s customized multi-channel call center solutions help you convert and keep new business relationships, and drive top performance within your industry. Find out how USA800 can deliver the right solutions for your business needs.
Performance - Innovation - Caring - Knowledge
Vertical Market Experts
Get To Know USA800
Connect with USA800, the largest employee-owned US call center and a leading provider of communications call center services (wireless, cable, satellite, Internet). We do it all — lead generation, qualification, sales acquisition, consumer affairs, as well as customer care and retention programs. Our communications call center work includes:
READ case studies about communications focused call center success
As USA800 continues to succeed, we recognize the importance of giving back to the communities we serve. We do this in a number of ways:
While we are proud of our charitable contributions and look forward to continuing our support, we are particularly proud of our partnership with local communities where we have successfully created jobs and presented the opportunity to help revive the community. Local communities that have been hurt in the past due to economic downturn, benefit through the entry and/or expansion of USA800 as a result of job creation.
USA800 Cares and Shares ProgramOur charitable giving is also focused on internal programs where our own employee-owners are the primary benefactors. Our “Cares and Shares Program” is an employee support program designed and funded specifically to provide financial aid to USA800 employee-owners that are in need of assistance for common life issues (healthcare bills, utility bill supplements, death in family, etc). The program is funded voluntarily by the employee-owners and those contributions are matched by the company.
To learn more about USA800's committment to caring, read our Caring Fact Sheet. - See more at: USA800 Gives Back
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One of the most important things that you need to know to implement successful customer service for your customers is who your audience actually is. In fact, these days, the millennial generation is quickly becoming the largest generation, which means that if you expect your business to stay relevant, you need to tailor your customer […]
There are a lot of misconceptions about what qualifies as good customer service. For example, one of the most common misconceptions businesses have is that efficiency is the hallmark of quality service, but this isn’t necessarily true. While being efficient is certainly something that is important, it’s not the end-all be-all of your service. In fact, […]
At one point in time, customer service was something that was exclusively done via the phone. However, this has changed as customers have become more dependent on the Internet for many of their consumer needs. This has led to more customers seeking customer service through the Internet. One of the reasons why online customer service […]
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