USA800 is an award winning call center BPO recognized for high job growth in the US, quality service, and technological innovation. TMC's CUSTOMER Magazine has recognized USA800 as a Top 50 Inbound call center for over 20 years! By delivering consistent results to our partner programs and eliciting customer loyalty on every customer contact, USA800 has achieved double-digit organic growth each and every year.
Right shore with USA800 and watch
your ROI skyrocket.
USA800 can deliver US based quality, ingenuity, and service to its partners while delivering “off-shore” value. How? Through innovative staffing strategies, streamlined operations, and technological innovations, USA800 delivers surprisingly affordable call center outsourcing solutions while delivering US based service and quality.
Partner with USA800, our employee-owners
build brand excitement with your customers.
USA800 front line agents are owners and recognize that each customer contact is an opportunity to grow our partners’ business. Ownership is the cornerstone of our ability to deliver on “Making Every Contact Count”. It drives the attitude, desire, and commitment of our agents to deliver a “delightful” experience on every contact.
Choose a flexible, multi-channel provider
you can grow with, USA800.
Growth happens when you keep the customers you’ve got and reach the ones you don’t. Today’s modern customers expect to be able to reach out to your business in their preferred communication channel – Voice, Chat, E-Mail, Text, Social. USA800’s customized multi-channel call center outsourcing can help you convert and keep new business relationships, and drive top performance within your industry. Find out how USA800 can deliver the right solutions for your business needs.
Our valued partners range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partners' success is our number one priority.
Visit our call center resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.
Choose a flexible, multi-channel provider you can grow with, USA800
Growth happens when you keep the customers you’ve got and reach the ones you don’t. Today’s modern customers expect to be able to reach out to your business in their preferred communication channel – Voice, Chat, E-Mail, Text, Social. USA800’s customized multi-channel call center solutions help you convert and keep new business relationships, and drive top performance within your industry. Find out how USA800 can deliver the right solutions for your business needs.
Performance - Innovation - Caring - Knowledge
Vertical Market Experts
Get To Know USA800
Connect with USA800, the largest employee-owned US call center and a leading provider of communications call center services (wireless, cable, satellite, Internet). We do it all — lead generation, qualification, sales acquisition, consumer affairs, as well as customer care and retention programs. Our communications call center work includes:
READ case studies about communications focused call center success
As USA800 continues to succeed, we recognize the importance of giving back to the communities we serve. We do this in a number of ways:
While we are proud of our charitable contributions and look forward to continuing our support, we are particularly proud of our partnership with local communities where we have successfully created jobs and presented the opportunity to help revive the community. Local communities that have been hurt in the past due to economic downturn, benefit through the entry and/or expansion of USA800 as a result of job creation.
USA800 Cares and Shares ProgramOur charitable giving is also focused on internal programs where our own employee-owners are the primary benefactors. Our “Cares and Shares Program” is an employee support program designed and funded specifically to provide financial aid to USA800 employee-owners that are in need of assistance for common life issues (healthcare bills, utility bill supplements, death in family, etc). The program is funded voluntarily by the employee-owners and those contributions are matched by the company.
To learn more about USA800's committment to caring, read our Caring Fact Sheet. - See more at: USA800 Gives Back
A lot of things happened to advance the use of contact centers last year, thereby helping improve customer satisfaction and streamlining the customer service process. The following are a few of the things you can look forward to next year when using a contact center. Cloud communications – Cloud technology has been around for a […]
Having loyal customers is the cornerstone to any successful business. You want customers that come back time and again – they are much more valuable than new one-time customers. Providing quality customer service for your business is essential to creating loyal customers. The following are a few ways in which you can do this: Do […]
As a business, you’ve probably come up with several New Year’s resolutions to help grow your company over this year. One resolution that you should have every year is to improve customer service. The following are a few tips for providing quality customer service for your business. Provide self-service – Customers that are comfortable using […]
Customers have more options than ever before in terms of doing business with whom they choose, which means that their demands and expectations are growing. This means that you’ll need to listen to what customers want when it comes to customer service. The following are a few customer service essentials: Customer contact monitoring – Customers […]
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