USA800 is an award winning call center BPO recognized for high job growth in the US, quality service, and technological innovation. TMC's CUSTOMER Magazine has recognized USA800 as a Top 50 Inbound call center for over 20 years! By delivering consistent results to our partner programs and eliciting customer loyalty on every customer contact, USA800 has achieved double-digit organic growth each and every year.
Right shore with USA800 and watch
your ROI skyrocket.
USA800 can deliver US based quality, ingenuity, and service to its partners while delivering “off-shore” value. How? Through innovative staffing strategies, streamlined operations, and technological innovations, USA800 delivers surprisingly affordable call center outsourcing solutions while delivering US based service and quality.
Partner with USA800, our employee-owners
build brand excitement with your customers.
USA800 front line agents are owners and recognize that each customer contact is an opportunity to grow our partners’ business. Ownership is the cornerstone of our ability to deliver on “Making Every Contact Count”. It drives the attitude, desire, and commitment of our agents to deliver a “delightful” experience on every contact.
Choose a flexible, multi-channel provider
you can grow with, USA800.
Growth happens when you keep the customers you’ve got and reach the ones you don’t. Today’s modern customers expect to be able to reach out to your business in their preferred communication channel – Voice, Chat, E-Mail, Text, Social. USA800’s customized multi-channel call center outsourcing can help you convert and keep new business relationships, and drive top performance within your industry. Find out how USA800 can deliver the right solutions for your business needs.
Our valued partners range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partners' success is our number one priority.
Visit our call center resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.
Choose a flexible, multi-channel provider you can grow with, USA800
Growth happens when you keep the customers you’ve got and reach the ones you don’t. Today’s modern customers expect to be able to reach out to your business in their preferred communication channel – Voice, Chat, E-Mail, Text, Social. USA800’s customized multi-channel call center solutions help you convert and keep new business relationships, and drive top performance within your industry. Find out how USA800 can deliver the right solutions for your business needs.
Performance - Innovation - Caring - Knowledge
Vertical Market Experts
Get To Know USA800
Connect with USA800, the largest employee-owned US call center and a leading provider of communications call center services (wireless, cable, satellite, Internet). We do it all — lead generation, qualification, sales acquisition, consumer affairs, as well as customer care and retention programs. Our communications call center work includes:
READ case studies about communications focused call center success
As USA800 continues to succeed, we recognize the importance of giving back to the communities we serve. We do this in a number of ways:
While we are proud of our charitable contributions and look forward to continuing our support, we are particularly proud of our partnership with local communities where we have successfully created jobs and presented the opportunity to help revive the community. Local communities that have been hurt in the past due to economic downturn, benefit through the entry and/or expansion of USA800 as a result of job creation.
USA800 Cares and Shares ProgramOur charitable giving is also focused on internal programs where our own employee-owners are the primary benefactors. Our “Cares and Shares Program” is an employee support program designed and funded specifically to provide financial aid to USA800 employee-owners that are in need of assistance for common life issues (healthcare bills, utility bill supplements, death in family, etc). The program is funded voluntarily by the employee-owners and those contributions are matched by the company.
To learn more about USA800's committment to caring, read our Caring Fact Sheet. - See more at: USA800 Gives Back
Putting customers on hold when they call in to a call center is something that can’t always be avoided, especially if your company takes a lot of calls. However, leave them on hold for too long and there’s a good chance they will become irritated. To avoid angering your customers, put the hold feature to […]
Social media is used for a lot of different things, but it’s important to remember that since you are engaging customers directly, customer service is of utmost importance. The following are a few tips for providing excellent customer service through the use of your social media: Watch your temper – If someone begins posting verbal […]
When it comes to supporting the customers, many companies focus on customer service. However, the entire business should be customer service. It’s customer care that you should be focusing on when dealing with any issues that customers need to have resolved. The most important part of customer care is making sure that you listen to […]
It’s important that you provide customers with customer service support whenever possible. With the rise of social media, many customers are turning to social media in order obtain support. In order to keep up with this growing trend, your company should be providing customer service via social media in addition to offering support through your customer […]
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