USA800 was founded in 1976 as a call center services provider. Since then we have:
- Become an employee-owned organization (largest 100% employee-owned call center in the nation)
- Expanded services to provide multi-channel support (web chat, e-mail, inbound, outbound)
- Evolved our live agent call center services to provide high end performance based sales acquisition and high end customer care support (requiring high touch support)
- Developed innovative strategies and technologies that enable USA800 to consistently deliver a return on investment for its partners
Today as a 24x7 contact center service provider, we employ more than 1,000 employee-owners across three company owned and operated Midwest contact center facilities. On a daily basis, we communicate with on average 40,000 contacts, serving a cross-section of industries including: Catalog, Communications, Consumer Products, Education, Financial, Government, Healthcare, Insurance, Not-for-Profit, Online Retail and Utilities.
Exceeding the Needs of Our Clients Is Ingrained in Our Culture Performance: READ MORE ABOUT USA800 CALL CENTER PERFORMANCE Innovation: LEARN ABOUT INNOVATION AND TECHNOLOGY CAPABILITIES WITHIN OUR CONTACT CENTERS Caring: READ MORE ABOUT CARING INITIATIVES AT USA800 Knowledge: SEE EXAMPLES DEMONSTRATING OUR KNOWLEDGE AND EXPERIENCE OPERATING CALL CENTERS
Delivering success for our partners and our company is the central, definitive element of our culture and goes beyond simply meeting goals and objectives. At USA800 we are driven by a fundamental creed of Performance, Innovation, Caring and Knowledge and we live it every day.
Building on Our Success, Investing in Our Future
Considering our steady growth and success (despite the recession), we are dedicated to investing in our contact center business and the communities we serve. To equip and enable our ability to sustain and fuel continued growth in our call center operations, we have invested millions of dollars in capital expenditures funded entirely out of company cash flow. Our investment in the business and community has created 600 new contact center jobs and resulted in significant advancements in our facilities and technology infrastructure.