USA800 Contact Center Outsourcing Company

 

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Posted: Sep 26, 2016
Comments: 0
Author: Keith Sauro

Is wearing all those hats the best solution?

Call center agents can wear many different hats from sales to solutions to data entry. If that works, then great, but you may want to take another look and see if there's a better way to serve customers. 
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Posted: Sep 6, 2016
Comments: 0
Author: Keith Sauro

Be prepared to keep score when finding the right outsourced call center

Once you have narrowed potential call center choices, pay a visit to their facility ready to completely evaluate their operation.
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Posted: Sep 1, 2016
Comments: 0
Author: Keith Sauro

A service agent who cares will put themselves in the customer's shoes

Is it possible to train customer service agents to show empathy when they receive a call? Sure, it helps if empathy is already a part of their personality, but a few simple techniques can be taught.
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Posted: Aug 15, 2016
Comments: 0
Author: Keith Sauro

Sufficient skill does not always mean a good match

Outsourcing your call center to a company with a culture that does not mesh well with your own can lead to trouble down the road and leave customers confused.
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Posted: Aug 4, 2016
Comments: 0
Author: Keith Sauro

Empowering agents to solve problems

Good call center agents understand the value of keeping customers happy over the long-term versus sticking a set of rigid guidelines. Building in flexibility will give your agents more options for delivering the best customer solutions.
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About the CEO/ Tom Davis

Tom Davis Portrait
Tom received his bachelor’s degree in political science and economics from Bucknell University, Lewisburg, Pennsylvania. He has been nominated for Ernst & Young’s Entrepreneur of the Year award, and is involved in community service, including a local mentoring program for youth. Most recently, Tom was awarded Ingrams Magazine Top 40 Under 40 Award a prestigious award for leaders in the Kansas City business community.

OUR CLIENTS

Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients

EMPLOYEE OWNERSHIP

Employee Owned Call Center

RESOURCES

Visit our call center resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.

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