We provide the extended service capability and security you need to handle contacts when you’re closed, beyond capacity, or out of service. Our multi-channel, IVR (Interactive Voice Response), web chat, and e-mail capabilities also can be deployed to lower the overall cost per contact while expanding your service capacity.
USA800 has the flexibility to react and scale quickly within and across all three of our contact centers
After Hours Outsourcing
Your customers want to reach you conveniently; on their schedule, not yours. Our after hours call center services are your affordable alternative to extending your own call center service hours. We’ll provide your customers the same high quality customer experience as your in-house call center at times outside your normal business hours.
Request more information about USA800's after hours call center services
Overflow Outsourcing (peak periods)
For many companies, reducing their call center staff to the baseline and outsourcing overflow call volume can save thousands, even millions of dollars. Besides the direct labor savings, outsourcing overflow call center hours to USA800 can impact your bottom line in several, less obvious ways:
Download our brochure on call center workforce management for co-sourcing
- Maximize internal occupancy rates
- Reduce hiring, training, temporary staffing costs
- Potentially reduce capital costs
- Improve service levels
- Improve call quality during peak calling times
When disaster strikes, you need a partner who can achieve a seamless transition for your customers. USA800 can react and scale quickly, becoming the mirror image of your own call center within “a moment’s notice.” Let us be on call to support you in the event of a disaster. USA800 can deploy a disaster recovery call center plan to keep your customers informed and connected throughout a crisis.
Inquire about USA800’s disaster recovery call center services