The days of a call center’s role being simply to answer phones are long gone. Today’s modern call center must integrate phone, web, e-mail, and wireless technologies into one seamless customer experience that enhances the connection to your brand. As a complete solutions provider, USA800 offers a full complement of high tech and high touch channel options, from which your customers and prospects may choose, based on how and when they want to conduct business.
Web and Live Chat Services
Live chat has proven to be an increasingly effective means of communicating with customers for both sales and service types of inquiries, including technical support. We provide live chat services to our clients using cutting-edge technology and highly skilled agents who are experienced not only in sales and service support, but also in the communication nuances of a “chat experience”. Live chat support services include proactive engagement and reactive chat offerings via customer web sites.
Download our brochure on live chat services
Outsourcing e-mail management has become a popular alternative for handling customer care issues, USA800 leverages the latest in e-mail management technology with integration into ACD queues allowing for maximum utilization of resources, CRM integration for auto-responses, and customer advocates skilled at quickly and efficiently handling e-mail responses.
Request more information about USA800's e-mail marketing capabilities
Interactive Voice Response (IVR)
Our Interactive voice response solutions are not intended to replace our live advocates, but as an overall strategy, build innovative solutions that maximize the customer experience while lowering overall customer communications costs. IVR minimizes higher live agent cost channels for simple transactions. An IVR can be a service friendly option to handle quick transactions such as order status, collections information, case status, dealer locations, etc.
Read more about USA800’s IVR call center services
Social Media Response
As social media usage explodes we recognize the importance of integrating these new age millennial channels into our partner programs. As more of our partners are outsourcing social media customer service functions, we continue to meet their needs with state-of-the-art solutions. From capturing mentions in the social media realm and providing valuable summary information on social media chatter, to managing negative mentions in a timely manner with experienced and empowered social media advocates, USA800 helps its partners manage mass brand perception.
Read a white paper about using social media for customer service