Your best customers can be another company’s best prospects. As your customer support call center, USA800 will help you retain and connect with your best customers.
Our customer care contact center program designs offer a wide variety of channel options and self-service solutions, as well as 24/7 live call center support. Our customer care solutions focus on delivering a strong ROI for our partners though innovative program design, call avoidance strategies, rigorous focus on first call resolution, and efficient call handling. Ultimately, USA800 delivers an exceptional customer experience which creates brand loyalty for our partners.
Customer Care and Retention
Within our target industries, we are experts at managing our partners’ customer relationships across all facets of their businesses. We don’t take short cuts when partners trust us for outsourced customer service. We immerse ourselves in our partners’ products, services and culture.
Each contact is an opportunity to create loyalty with a customer, even when the customer is upset. We make every contact count by recruiting and hiring empathetic, customer-centric advocates; empowering them with tools, training, and coaching to continuously improve. We set the standard for call center quality assurance.
We Make Every Contact Count by “CLICKING” with our partners’ customers by…
Listen to Learn
Know your Stuff
Download the USA800 Customer Care Call Center Services Brochure
Non-profits, associations, alumni, and other membership organizations rely on top-of-mind awareness for member retention and success. Our donor and member services call center programs keep your members engaged and connected.
Inquire about member services call center support
Tier I Technical Support
For consumers with technology call center issues, the quality of tech support they receive can be as important as the product itself. With the world’s ever-increasing dependence on technology, fast, efficient, and reliable call center tech support is critical in maintaining customer satisfaction and loyalty.
USA800 provides a broad range of technology call center services including:
- General troubleshooting
- Help desk support
- Software installation problems
- Internet service outages
- Computer hardware issues
- Up-sell/cross-sell programs
- Warranty or post-warranty support