USA800 Contact Center Outsourcing Company
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CURRENT OPENINGS

Command Center Analyst - Raytown

Role: Command Center Analyst
Duration: Permanent
Location: Raytown, MO
 

Description: The Command Center Analyst manages staffing/skilling for all accounts as well as same day schedules for all locations. This position is also accountable for building positive proactive relationships with internal and external customers through companywide communication and escalation. This person will work efficiently and effectively in a fast paced environment in both small and large teams. This individual will demonstrate strong interpersonal as well as analytical troubleshooting skills.

  • Must Have – 3pm to 11pm availability including weekends. 2 years call center experience. No more than 3 attendance points maximum in any 6 month period. Strong organizational and leadership skills. The ability to handle multiple tasks concurrently in a very fast paced environment and make sound decisions quickly and with a sense of urgency. Ability to effectively maneuver through various computer and web based applications with a strong working knowledge of Microsoft Excel. Successfully work under pressure and effectively multitask to meet critical deadlines.
  • Prefer To Have – Workforce management experience in a multi-skill environment.
  • Nice To Have – Knowledge of Avaya ACD and NICE TotalView a plus. Previous experience as a lead, supervisor or a position in WFM.
 

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Training Manager - Raytown and/or St. Joseph

Role: Training Manager
Duration: Permanent
Location: Raytown and/or St. Joseph
 

Description: The training Manager is responsible for the productivity and performance of the training team at USA 800. This role is accountable for the delivery of training to new hire and recurrent classes to ensure the advocates are prepared for success in their role. Development of the training delivery team is the primary focus but the Training Manager will work closely with multiple departments including Training Development, Client Services, Workforce Management, HR, and IT to improve processes and policies within the training organization.

  • Must Have – This position requires very strong communication skills and the ability to work in a fast paced environment. The ability to develop other employees and create change within the organization to improve process and performance through training delivery is required.
  • Prefer To Have – Previous contact center experience, but not mandatory.
 

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Technical Support Specialist - St. Joseph

Role: Technical Support Specialist
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Answer inbound calls for escalated customer concerns regarding their electronic device. Troubleshoot customer’s concerns regarding their television, sound bar, Blu-ray player, etc. Schedule repair or replacement services.

  • Must Have – Be enthusiastic, polite & professional; Highly motivated to succeed; Proficient in using a standard computer system, including internet; Detail oriented.
  • Prefer To Have – 1+ years of technical support experience; Previous customer interaction experience.
  • Nice To Have – Previous contact center experience.
 

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Technical Support Specialist - Raytown

Role: Technical Support Specialist
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Answer inbound calls for escalated customer concerns regarding their electronic device. Troubleshoot customer’s concerns regarding their television, sound bar, Blu-ray player, etc. Schedule repair or replacement services.

  • Must Have – Be enthusiastic, polite & professional; Highly motivated to succeed; Proficient in using a standard computer system, including internet; Detail oriented.
  • Prefer To Have – 1+ years of technical support experience; Previous customer interaction experience.
  • Nice To Have – Previous contact center experience.
 

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Inbound Sales Advocate - Raytown

Role: Inbound Sales Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Attempt to convert the call to a sale by asking qualifying questions and providing product recommendations.

  • Must Have – Be enthusiastic, polite & professional; Highly motivated to succeed; Proficient in using a standard computer system, including internet; Detail oriented.
  • Prefer To Have – 1+ years of sales experience; Previous customer interaction experience.
  • Nice To Have – Previous contact center experience.
 

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Customer Advocate - Raytown

Role: Customer Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
  • Prefer To Have – Previous Customer Service / Sales experience
  • Nice To Have – Previous Call Center experience
 

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Customer Advocate - St. Joseph

Role: Customer Advocate 3rd Shift
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
  • Prefer To Have – Previous Customer Service / Sales experience
  • Nice To Have – Previous Call Center experience
 

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Bilingual Customer Advocate - Raytown

Role: Bilingual Customer Service Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate all product and/or service information.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Translate scripting and information from English to Spanish while keeping a consistent call flow. Be professional, polite & friendly. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience
  • Nice To Have – Previous Call Center experience
 

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Bilingual Customer Advocate - St. Joseph

Role: Bilingual Customer Service Advocate
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate all product and/or service information.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Translate scripting and information from English to Spanish while keeping a consistent call flow. Be professional, polite & friendly. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience
  • Nice To Have – Previous Call Center experience
 

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National Account Manager - Raytown

Role: National Account Manager
Duration: Permanent
Location: Raytown, MO
 

Description: The National Account Manager is responsible for relationship management, program execution, and service optimization for USA 800’s clients. Serves as the single point of contact for the client and internally for the respective clients, and works across the organization to ensure the client’s business objectives are understood and being executed upon. The National Account Manager provides proactive advice to clients regarding services and performance.

  • Must Have – This position requires very strong relationship management, communication, project management, analysis and solution development skills. A Bachelor's degree or commensurate work experience is required.
  • Prefer To Have – Previous contact center experience.
 

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Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients

EMPLOYEE OWNERSHIP

RESOURCES

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