USA800 Contact Center Outsourcing Company
Our Strength Lies With Our Owners

CURRENT OPENINGS

Contact Center Manager - Lawrence, KS

Role: Contact Center Manager
Duration: Permanent
Location: Lawrence, KS
 

Description: The Contact Center Manager is responsible for creating a culture of teaming, caring, respect and support for our Customer Advocates. The CCM is tasked with contributing a significant return on investment for our partners through lower cost per call or increasing revenue per contact.

  • Must Have – Minimum of 2 years previous experience as a supervisor in a contact center.
  • Prefer To Have – Extensive management experience supporting client and center expectations.
  • Nice To Have – Solid analytic experience able to inspect, analyze and coach to expectations.
 

Click Here For Job Description



Human Resources Manager - Lawrence, KS

Role: Human Resources Manager
Duration: Permanent
Location: Lawrence, KS
 

Description: The Human Resources Manager serves as a Business Partner for the field in multiple locations and departments, as well as for home office personnel. The HR Manager actively participates in developing, executing, coordinating and/or communicating human resource initiatives in Employee Relations, Investigations, Performance Management, HR Training, HR compliance, policy and procedure interpretation and other HR functions as requested. This position will assume a high level of responsibility and work closely with the HR Director on a daily basis.

  • Must Have – Previous management experience with 1-2 years of experience directly handling employee relations and performance management.
  • Prefer To Have – Previous experience working in a human resources related field.
  • Nice To Have – College Degree or equivalent work experience.
 

Click Here For Job Description



Supervisor - Lawrence, KS

Role: Supervisor
Duration: Permanent
Location: Lawrence, KS
 

Description: Effectively supervise team of Advocates taking inbound inquiries from multiple business lines. Must be self-directed and able to work with little supervision, while possessing a strong desire to solve customer issues efficiently.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through various computer and web based applications. Flexibility with schedule and job duties.
  • Prefer To Have – Previous Call Center / Customer Service / Sales experience.
  • Nice To Have – Previous Supervisory experience.
 

Click Here For Job Description



HR Assistant - Lawrence, KS

Role: HR Assistant
Duration: Permanent
Location: Lawrence, KS
 

Description: USA800 is currently seeking a Human Resources Assistant who will be responsible for actively supporting all activities and functions of the HR department. This person should be a highly motivated and energetic individual willing to complete assigned tasks and meet goals. Everyday assignments may include a wide variety of duties and this person should be willing and able to achieve them with a positive attitude. A broad range of skills is also needed to attain success in this important position. This environment requires an individual who can manage high stress with flexibility consistently.

  • Must Have – Discrete, wholly accountable and reliable with the handling of confidential information. Strong communication skills, verbal and written. Strong administrative, organization, and time management.
  • Prefer To Have – Knowledge and experience with commonly used HR concepts and procedures.Demonstrated proficiency in MS Word, Excel, Powerpoint and Outlook.
  • Nice To Have – High School Degree with 2 years of Associates degree.
 

Click Here For Job Description



Trainer - Lawrence, KS

Role: Trainer
Duration: Permanent
Location: Lawrence, KS
 

Description: Work with members of the training department, assist with new-skillset, refresher and huddles to further develop advocates skills and knowledge.

  • Must Have – Strong communication skills, Proficiency using a standard computer system, including internet. Effectively maneuver through various computer and web based applications. Flexibility with schedule and job duties.
  • Prefer To Have – Previous Call Center / Customer Service / Sales experience.
  • Nice To Have – Previous Training experience.
 

Click Here For Job Description



Customer Advocate - Lawrence, KS

Role: Customer Advocate
Duration: Permanent
Location: Lawrence, KS
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience.
  • Nice To Have – Previous Call Center experience.
 

Click Here For Job Description



Bilingual Customer Advocate - Lawrence, KS

Role: Bilingual Customer Advocate
Duration: Permanent
Location: Lawrence, KS
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate all product and/or service information.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Translate scripting and information from English to Spanish while keeping a consistent call flow. Be professional, polite & friendly. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience.
  • Nice To Have – Previous Call Center experience.
 

Click Here For Job Description



Contact Center Manager (2nd Shift) - St. Joseph

Role: Contact Center Manager (2nd Shift)
Duration: Permanent
Location: St. Joseph, MO
 

Description: USA800 is looking for a 2nd shift manager who can frequently be available for 3rd shift as needed. The Contact Center Manager (CCM) is responsible for creating a culture of teaming, caring, respect and support for our Customer Advocates. The CCM is tasked with contributing a significant return on investment for our partners through lower cost per call or increasing revenue per contact.

  • Must Have – Minimum of 2 years previous experience as a supervisor in a contact center.
  • Prefer To Have – Extensive management experience supporting client and center expectations.
  • Nice To Have – Solid analytic experience able to inspect, analyze and coach to expectations.
 

Click Here For Job Description



National Account Manager - Raytown

Role: National Account Manager
Duration: Permanent
Location: Raytown, MO
 

Description: The National Account Manager is responsible for relationship management, program execution, and service optimization for USA 800’s clients. Serves as the single point of contact for the client and internally for the respective clients, and works across the organization to ensure the client’s business objectives are understood and being executed upon. The National Account Manager provides proactive advice to clients regarding services and performance.

  • Must Have – This position requires very strong relationship management, communication, project management, analysis and solution development skills. A Bachelor's degree or commensurate work experience is required.
  • Prefer To Have – Previous contact center experience.
 

Click Here For Job Description



HR Assistant - Raytown

Role: HR Assistant
Duration: Permanent
Location: Raytown, MO
 

Description: USA800 is currently seeking a Human Resources Assistant who will be responsible for actively supporting all activities and functions of the HR department. This person should be a highly motivated and energetic individual willing to complete assigned tasks and meet goals. Everyday assignments may include a wide variety of duties and this person should be willing and able to achieve them with a positive attitude. A broad range of skills is also needed to attain success in this important position. This environment requires an individual who can manage high stress with flexibility consistently.

  • Must Have – Discrete, wholly accountable and reliable with the handling of confidential information. Strong communication skills, verbal and written.Strong administrative, organization, and time management.
  • Prefer To Have – Knowledge and experience with commonly used HR concepts and procedures. Demonstrated proficiency in MS Word, Excel, Powerpoint and Outlook.
  • Nice To Have – High School Degree with 2 years of Associates degree.
 

Click Here For Job Description



Trainer - Raytown

Role: Trainer
Duration: Permanent
Location: Raytown, MO
 

Description: Work with members of the training department, assist with new-skillset, refresher and huddles to further develop advocates skills and knowledge.

  • Must Have – Strong communication skills, Proficiency using a standard computer system, including internet. Effectively maneuver through various computer and web based applications. Flexibility with schedule and job duties.
  • Prefer To Have – Previous Call Center / Customer Service / Sales experience.
  • Nice To Have – Previous Training experience.
 

Click Here For Job Description



Supervisor - Raytown

Role: Supervisor
Duration: Permanent
Location: Raytown, MO
 

Description: Effectively supervise team of Advocates taking inbound inquiries from multiple business lines. Must be self-directed and able to work with little supervision, while possessing a strong desire to solve customer issues efficiently.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through various computer and web based applications. Flexibility with schedule and job duties.
  • Prefer To Have – Previous Call Center / Customer Service / Sales experience.
  • Nice To Have – Previous Supervisory experience.
 

Click Here For Job Description



Bilingual Customer Advocate - Raytown

Role: Bilingual Customer Service Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate all product and/or service information.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Translate scripting and information from English to Spanish while keeping a consistent call flow. Be professional, polite & friendly. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



Technical Support Specialist - St. Joseph

Role: Technical Support Specialist
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Answer inbound calls for escalated customer concerns regarding their electronic device. Troubleshoot customer’s concerns regarding their television, sound bar, Blu-ray player, etc. Schedule repair or replacement services.

  • Must Have – Be enthusiastic, polite & professional; Highly motivated to succeed; Proficient in using a standard computer system, including internet; Detail oriented.
  • Prefer To Have – 1+ years of technical support experience; Previous customer interaction experience.
  • Nice To Have – Previous contact center experience.
 

Click Here For Job Description



Technical Support Specialist - Raytown

Role: Technical Support Specialist
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Answer inbound calls for escalated customer concerns regarding their electronic device. Troubleshoot customer’s concerns regarding their television, sound bar, Blu-ray player, etc. Schedule repair or replacement services.

  • Must Have – Be enthusiastic, polite & professional; Highly motivated to succeed; Proficient in using a standard computer system, including internet; Detail oriented.
  • Prefer To Have – 1+ years of technical support experience; Previous customer interaction experience.
  • Nice To Have – Previous contact center experience.
 

Click Here For Job Description



Customer Advocate - Raytown

Role: Customer Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
  • Prefer To Have – Previous Customer Service / Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



Customer Advocate - St. Joseph

Role: Customer Advocate 3rd Shift
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
  • Prefer To Have – Previous Customer Service / Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



Bilingual Customer Advocate - St. Joseph

Role: Bilingual Customer Service Advocate
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate all product and/or service information.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Translate scripting and information from English to Spanish while keeping a consistent call flow. Be professional, polite & friendly. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



Contact Center Manager - Raytown

Role: Contact Center Manager
Duration: Permanent
Location: Raytown, MO
 

Description: The Contact Center Manager is responsible for creating a culture of teaming, caring, respect and support for our Customer Advocates. The CCM is tasked with contributing a significant return on investment for our partners through lower cost per call or increasing revenue per contact.

  • Must Have – Minimum of 2 years previous experience as a supervisor in a contact center.
  • Prefer To Have – Extensive management experience supporting client and center expectations.
  • Nice To Have – Solid analytic experience able to inspect, analyze and coach to expectations.
 

Click Here For Job Description



OUR CLIENTS

Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients

EMPLOYEE OWNERSHIP

RESOURCES

Visit our resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.


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