USA800 Contact Center Outsourcing Company
Our Strength Lies With Our Owners

CURRENT OPENINGS

Controller - Raytown

Role: Controller
Duration: Permanent
Location: Raytown, MO
 

Description: USA 800 is looking for a Controller to oversee our financial activities, payroll and ESOP. The position will be responsible for the processing of biweekly payroll, monthly DOL reports and annual ESOP audit and distributions for our Contact Centers located in Missouri and Kansas (Kansas City Missouri Area). The position will oversee AP & AR clerks and Receptionists and will report directly to the CFO. USA 800 is looking for a dynamic leader who is focused on controlling cost, helping to manage our company growth and providing leadership in communicating and living our company culture. The ideal candidate will possess excellent communications skills and have a servant leadership mentality.

  • 5 to 7 years Public Accounting experience a plus.
  • CPA designation preferable.
  • Bachelor’s Degree or four (4) year equivalent in accounting.
  • Proficient knowledge of Excel, Sage 50 software, problem solving, and analytical skills required.
  • Highly effective in working with the business unit management team in driving business growth and profitability.
 

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National Account Manager - Raytown

Role: National Account Manager
Duration: Permanent
Location: Raytown, MO
 

Description: The National Account Manager is responsible for relationship management, program execution, and service optimization for USA 800’s clients. Serves as the single point of contact for the client and internally for the respective clients, and works across the organization to ensure the client’s business objectives are understood and being executed upon. The National Account Manager provides proactive advice to clients regarding services and performance.

  • Must Have – This position requires very strong relationship management, communication, project management, analysis and solution development skills. A Bachelor's degree or commensurate work experience is required.
  • Prefer To Have – Previous contact center experience.
 

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Inbound and Offline Account Lead - Raytown

Role: Inbound and Offline Account Lead
Duration: Permanent
Location: Raytown, MO
 

Description: The Operations team is searching for a Raytown-based account lead. This Subject Matter Expert will be staffed 8am-4:30pm or 8:30am - 5:00pm Monday through Friday. This self-motivated individual will be the first priority on inbound calls and work escalations between calls.

  • Must Have – Mechanical aptitude, troubleshooting skills, professionalism and critical thinking skills.
  • Prefer To Have – 2+ years of troubleshooting or mechanical experience; Previous customer interaction experience.
  • Nice To Have – Previous contact center experience.
 

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Technical Support Specialist - St. Joseph

Role: Technical Support Specialist
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Answer inbound calls for escalated customer concerns regarding their electronic device. Troubleshoot customer’s concerns regarding their television, sound bar, Blu-ray player, etc. Schedule repair or replacement services.

  • Must Have – Be enthusiastic, polite & professional; Highly motivated to succeed; Proficient in using a standard computer system, including internet; Detail oriented.
  • Prefer To Have – 1+ years of technical support experience; Previous customer interaction experience.
  • Nice To Have – Previous contact center experience.
 

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Technical Support Specialist - Raytown

Role: Technical Support Specialist
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Answer inbound calls for escalated customer concerns regarding their electronic device. Troubleshoot customer’s concerns regarding their television, sound bar, Blu-ray player, etc. Schedule repair or replacement services.

  • Must Have – Be enthusiastic, polite & professional; Highly motivated to succeed; Proficient in using a standard computer system, including internet; Detail oriented.
  • Prefer To Have – 1+ years of technical support experience; Previous customer interaction experience.
  • Nice To Have – Previous contact center experience.
 

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Inbound Sales Advocate - Raytown

Role: Inbound Sales Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Attempt to convert the call to a sale by asking qualifying questions and providing product recommendations.

  • Must Have – Be enthusiastic, polite & professional; Highly motivated to succeed; Proficient in using a standard computer system, including internet; Detail oriented.
  • Prefer To Have – 1+ years of sales experience; Previous customer interaction experience.
  • Nice To Have – Previous contact center experience.
 

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Customer Advocate - Raytown

Role: Customer Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
  • Prefer To Have – Previous Customer Service / Sales experience
  • Nice To Have – Previous Call Center experience
 

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Customer Advocate - St. Joseph

Role: Customer Advocate 3rd Shift
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
  • Prefer To Have – Previous Customer Service / Sales experience
  • Nice To Have – Previous Call Center experience
 

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Bilingual Customer Advocate - Raytown

Role: Bilingual Customer Service Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate all product and/or service information.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Translate scripting and information from English to Spanish while keeping a consistent call flow. Be professional, polite & friendly. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience
  • Nice To Have – Previous Call Center experience
 

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Bilingual Customer Advocate - St. Joseph

Role: Bilingual Customer Service Advocate
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate all product and/or service information.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Translate scripting and information from English to Spanish while keeping a consistent call flow. Be professional, polite & friendly. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience
  • Nice To Have – Previous Call Center experience
 

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OUR CLIENTS

Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients

EMPLOYEE OWNERSHIP

RESOURCES

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