USA800 Contact Center Outsourcing Company
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CURRENT OPENINGS

Technical Support Specialist - St. Joseph

Role: Technical Support Specialist
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Answer inbound calls for escalated customer concerns regarding their electronic device. Troubleshoot customer’s concerns regarding their television, sound bar, Blu-ray player, etc. Schedule repair or replacement services.

  • Must Have – Be enthusiastic, polite & professional; Highly motivated to succeed; Proficient in using a standard computer system, including internet; Detail oriented.
  • Prefer To Have – 1+ years of technical support experience; Previous customer interaction experience.
  • Nice To Have – Previous contact center experience.
 

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Technical Support Specialist - Raytown

Role: Technical Support Specialist
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Answer inbound calls for escalated customer concerns regarding their electronic device. Troubleshoot customer’s concerns regarding their television, sound bar, Blu-ray player, etc. Schedule repair or replacement services.

  • Must Have – Be enthusiastic, polite & professional; Highly motivated to succeed; Proficient in using a standard computer system, including internet; Detail oriented.
  • Prefer To Have – 1+ years of technical support experience; Previous customer interaction experience.
  • Nice To Have – Previous contact center experience.
 

Click Here For Job Description



Inbound Sales Advocate - Raytown

Role: Inbound Sales Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Attempt to convert the call to a sale by asking qualifying questions and providing product recommendations.

  • Must Have – Be enthusiastic, polite & professional; Highly motivated to succeed; Proficient in using a standard computer system, including internet; Detail oriented.
  • Prefer To Have – 1+ years of sales experience; Previous customer interaction experience.
  • Nice To Have – Previous contact center experience.
 

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Training Designer/Developer - Raytown

Role: Training Designer/Developer
Duration: Permanent
Location: Raytown, MO
 

Description: Responsible for developing training curricula with an emphasis on client information and professional expectations for call center employees which include operations, technology, selling messages and tools, etc.

  • Must Have – Proficient knowledge of MS Office – Work, Excel and Powerpoint.
  • Prefer To Have – Previous business or technical writing experience with an emphasis on adult learning techniques and business requirements.
  • Nice To Have – Previous call center sales or customer service experience.
 

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Customer Advocate - Raytown

Role: Customer Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
  • Prefer To Have – Previous Customer Service / Sales experience
  • Nice To Have – Previous Call Center experience
 

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Customer Advocate - St. Joseph

Role: Customer Advocate 3rd Shift
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
  • Prefer To Have – Previous Customer Service / Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



Customer Advocate - Halstead

Role: Customer Advocate
Duration: Permanent
Location: Halstead, KS
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
  • Prefer To Have – Previous Customer Service / Sales experience
  • Nice To Have – Previous Call Center experience
 

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Bilingual Customer Advocate - Raytown

Role: Bilingual Customer Service Advocate
Duration: Permanent
Location: Raytown, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate all product and/or service information.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Translate scripting and information from English to Spanish while keeping a consistent call flow. Be professional, polite & friendly. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



Bilingual Customer Advocate - St. Joseph

Role: Bilingual Customer Service Advocate
Duration: Permanent
Location: St. Joseph, MO
 

Description: To act as an Advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate all product and/or service information.

  • Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Translate scripting and information from English to Spanish while keeping a consistent call flow. Be professional, polite & friendly. Detail oriented.
  • Prefer To Have – Previous Customer Service/Sales experience
  • Nice To Have – Previous Call Center experience
 

Click Here For Job Description



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Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients

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RESOURCES

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