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Customer Advocate - Raytown
Role: Customer Advocate
Duration: Permanent
Location: Raytown, MO
Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.
- Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
- Prefer To Have – Previous Customer Service / Sales experience
- Nice To Have – Previous Call Center experience
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Customer Advocate - St. Joseph
Role: Customer Advocate
Duration: Permanent
Location: St. Joseph, MO
Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.
- Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
- Prefer To Have – Previous Customer Service / Sales experience
- Nice To Have – Previous Call Center experience
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Customer Advocate - Halstead
Role: Customer Advocate
Duration: Permanent
Location: Halstead, KS
Description: To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently provide all product and/or service information using available resources.
- Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Detail oriented
- Prefer To Have – Previous Customer Service / Sales experience
- Nice To Have – Previous Call Center experience
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Bilingual Customer Advocate - Raytown
Role: Bilingual Customer Service Advocate
Duration: Permanent
Location: Raytown, MO
Description: To act as an Advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Accurately and efficiently translate all product and/or service information.
- Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Translate scripting and information from English to Spanish while keeping a consistent call flow. Be professional, polite & friendly. Detail oriented.
- Prefer To Have – Previous Customer Service/Sales experience
- Nice To Have – Previous Call Center experience
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Inbound Insurance Advocate - Raytown
Role: Inbound Insurance Customer Advocate
Duration: Permanent
Location: Raytown, MO
Description: Take inbound inquiries from insurance policy holders for both business and personal lines while effectively maneuvering through scripting and various computer and web based applications. Accurately and efficiently provide all product and/or service information using available resources.
- Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through scripting and various computer and web based applications. Be professional, polite & friendly. Insurance background. Detail oriented.
- Prefer To Have – Previous Customer Service/Sales experience
- Nice To Have – Previous Call Center experience
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Supervisor - Raytown
Role: Supervisor
Duration: Permanent
Location: Raytown, MO
Description: Effectively supervise team of Advocates taking inbound inquiries from multiple business lines. Must be self directed and able to work with little supervision, while possessing a strong desire to solve customer issues efficiently.
- Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through various computer and web based applications. Flexibility with schedule and job duties
- Prefer To Have – Previous Call Center / Customer Service / Sales experience
- Nice To Have – Previous Supervisory experience
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Supervisor - St. Joseph
Role: Supervisor
Duration: Permanent
Location: St. Joseph, MO
Description: Effectively supervise team of Advocates taking inbound inquiries from multiple business lines. Must be self directed and able to work with little supervision, while possessing a strong desire to solve customer issues efficiently.
- Must Have – Proficiency using a standard computer system, including internet. Effectively maneuver through various computer and web based applications. Flexibility with schedule and job duties
- Prefer To Have – Previous Call Center / Customer Service / Sales experience
- Nice To Have – Previous Supervisory experience
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Quality Analyst - Raytown / St. Joseph
Role: Quality Analyst
Duration: Permanent
Location: Raytown, MO or St. Joseph, MO
Description: Quality Analysts measure results by evaluating recorded phone calls, email, chat, etc. and producing reports with root cause analysis on account, call center, supervisor and individual performance. Will produce daily, weekly, monthly, annual reports by account with performance impacts.
- Must Have – Proficient knowledge of MS Office – Word, Excel and Powerpoint.
- Prefer To Have – Previous reporting and analysis experience. Bilingual.
- Nice To Have – Access Database experience.
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Trainer - Raytown
Role: Trainer
Duration: Permanent
Location: Raytown, MO
Description: Responsible for the effective development and proficiency assessments for each call center employee, which are client specific based on account objectives Convey curriculum information and professional expectations to call center employees which include operations, technology, selling messages and tools, etc; remain knowledgeable and up to date on all clients, programs and applications.
- Must Have – Flexible schedule to accommodate training needs. Strong organizational and planning skills with attention to detail
- Prefer To Have – Previous Call Center / Customer Service / Sales experience
- Nice To Have – Previous Training experience
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Trainer - St. Joseph
Role: Trainer
Duration: Permanent
Location: St. Joseph, MO
Description: Responsible for the effective development and proficiency assessments for each call center employee, which are client specific based on account objectives Convey curriculum information and professional expectations to call center employees which include operations, technology, selling messages and tools, etc; remain knowledgeable and up to date on all clients, programs and applications.
- Must Have – Flexible schedule to accommodate training needs. Strong organizational and planning skills with attention to detail
- Prefer To Have – Previous Call Center / Customer Service / Sales experience
- Nice To Have – Previous Training experience
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National Account Manager - Raytown
Role: National Account Manager
Duration: Permanent
Location: Raytown, MO
Description: The National Account Manager is responsible for relationship management, program execution, and service optimization for USA 800’s clients. Serves as the single point of contact for the client and internally for the respective clients, and works across the organization to ensure the client’s business objectives are understood and being executed upon. The National Account Manager provides proactive advice to clients regarding services and performance. This position requires very strong relationship management, communication, project management, analysis and solution development skills.
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.Net Developer - Raytown
Role: .Net Developer
Duration: Permanent (or contract to hire)
Location: Raytown, MO
Description: 4+ years relevant experience and at least 2 years in the "Must Have" category. Based on requirements and specifications, develop business logic and integration solutions using appropriate tools. Troubleshoot and maintain business logic and integration solutions. Work closely with the Architect, Designers and other Developers to ensure functionality, usability and performance. Experienced in custom internet and web application development (such as e-Business, e-Commerce or eCare) using tools such as .NET (VB.net), HTML, JavaScript, SQL Server.
- Must Have – ASP.NET (VB.Net), HTML, XML, XSLT, JavaScript
- Prefer To Have – AJAX, Web Services Integration, Service Oriented Architecture, WCF, WPF
- Nice To Have – Java, SQL Server Stored Procedures, CSS, eCommerce integration, Design Patterns, N-Tier Architecture
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Database And Analytics Developer - Raytown
Role: Database & Analytics Developer
Duration: Permanent (or contract to hire)
Location: Raytown, MO
Description: 2+ years relevant experience and at least 2 years in the "Must Have" category. Based on requirements and specifications, develop, test and maintain database & analytics program code, stored procedures & configuration, publish reports and analytics tools to internal and external customers. Coordinate data/analytics tasks across Technology and other USA800 departments.
- Must Have – T-SQL, SQL Server Stored Procedures, SQL-Server, SSRS
- Prefer To Have – SSIS, XML, Microsoft SQL but other variations of SQL will be considered
- Nice To Have – SSAS
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Senior Database & Analytics Developer - Raytown
Role: Senior Database & Analytics Developer
Duration: Permanent (or contract to hire)
Location: Raytown, MO
Description: 4+ years relevant experience and at least 2 years in the "Must Have" category. Based on requirements and specifications, design, develop, test and maintain database, data warehouse, business intelligence & analytics program code, stored procedures & configuration, publish reports and analytics tools to internal and external customers. Coordinate data/analytics tasks across Technology and other USA800 departments.
- Must Have – T-SQL, MS-SQL Server, Stored Procedures, SSRS, SSIS, SSAS
- Prefer To Have – XML, DMX, DAX, MDX, XMLA
- Nice To Have – Contact center experience
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MS-SQL Database Administrator - Raytown
Role: MS-SQL Database Administrator
Duration: Permanent (or contract to hire)
Location: Raytown, MO
Description: 3+ years relevant experience and at least 2 years in the "Must Have" category. Based on requirements and specifications, define database schema, set up database tables & views, and develop procedures to handle data synchronization and ETL. Perform troubleshooting and maintenance during system testing and implementation. Work closely with the Architects and Developers to ensure functionality, usability and performance. Maintain, tune, backup and administer databases throughout DB lifecycle.
- Must Have – Microsoft SQL database administration, T-SQL programming
- Prefer To Have – Database integration and ETL experience, SSRS, SSIS, SSAS
- Nice To Have – Contact center experience, Exposure to Microsoft development environment (.NET or similar OOP)
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