USA800 Contact Center Outsourcing Company
Better Insight = Better Decisions

Free Contact Center White Papers

As the largest 100% employee-owned US call center we have the resources to explore many topics affecting our partners’ businesses.

We provide in-depth, unbiased insight valuable to any business contemplating outsourcing contact center functions, and we share these resources freely.

Read white papers on a variety of topics of interest to call center operators including:

ROI Value of Call Center Outsourcing

Delivering the Promise and Value Through Outsourcing

by Tom Davis, CEO, USA800
This white paper explores the pivotal components required to deliver ROI through outsourcing and how to ensure accurate measurement to deliver ROI.

Contact Center Sales Optimization


Optimizing Sales Performance in a Contact Center Environment

by Dan Quigley, CFO, USA800
This paper provides insight into how the contact center, when properly optimized, can exceed sales pwhile delivering an exceptional customer experience. 

Contact Center Technology

Technology - An Important Ingredient for Positive Results in Contact Center Outsourcing
by Tom Davis, CEO, USA800
Technology is an often overlooked contact center value component.  This paper provides a 'state of the industry' and a comparison of outsourcers versus in-house centers related to technology.

Social Media Call Center Integration

Integrating Social Media in the Contact Center to Deliver ROI

by Tom Davis, CEO, USA800
This paper provides valuable information on the impact social media has had and what it means to the contact center as another channel of communication.

Customer Contact Channel Optimization

Increasing Revenue through Direct Channels without Cannibalizing Retail Channels

by Christine Wright, CEO, Customer Contact Insights 
In a tough economy there are no 'sacred' channels.  This paper discusses processes for re-evaluating channel strategies regularly with a successful case study by USA800. 



Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients


Employee Owned Call Center


Visit our call center resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.