USA800 Contact Center Outsourcing Company
Higher Sales And Better Service

CATALOG/RETAIL

More than 20 partners count on USA800 for retail call center services. With vast experience in operating catalog and online retail call centers we support both the sales and service needs of our partners' customers. Our retail/catalog call center work includes:

  • Outstanding results from performance-based program management
  • Flexibility with our ability to meet unique call volume fluctuations through innovative staffing strategies
  • Superior knowledge demonstrated by our advocates, and supported by our proprietary web-based CRM platform with catalog/online retail-specific functionality


READ case studies about retail and catalog call center success

When outsourcing catalog ordering, online retail and customer service to USA800, you can expect to:

  • Significantly reduce cost, grow average order value, and overall revenue
  • Receive our commitment to be flexible and open to customization
  • Obtain detailed feedback from our customer advocates
  • Trust customer advocates to be empowered to make decisions quickly that are in the best interest of our partners
  • Leverage Contact Central, USA 800's web based CRM/OMS which allows for a unified, intuitive interface resulting in reduced training time and more efficient call handling
  • Realize 24x7 command center oversight of service levels across call centers including real-time decisions to adjust skill sets or resources if needed
  • Have access to vast reporting capabilities specifically designed for catalog and online retail call centers
  • Grow topline revenue through a rigorous focus on relationship selling, up-selling and cross-selling
  • Lower costs through call avoidance strategies (IVR, self-service, live chat), as well as focus on lowering average handling time through our Contact Central interface

 

Retail Call Center Solutions

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"J.Jill's successful 6-year partnership with USA800 has allowed us to successfully manage hourly service levels, reduce customer hold time, provide 24x7x365 coverage, and reduce labor costs.  The USA800 team has enthusiastically demonstrated a willingness to meet or exceed J.Jill's expectations.  It is vital that our customer always receives the consistent, exceptional service she looks forward to when calling to place an order with J.Jill.  Through consistent, timely communication and training, callers shopping with a USA800 representative receive the same great service they anticipate and expect from a J.Jill representative."

Vice President of Customer Service
The J. Jill Group


         Calculate the potential return on investment one may
         expect by partnering with USA800 to have us handle
           your customer inquiries and/or sales interactions.

OUR CLIENTS

Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients

EMPLOYEE OWNERSHIP

RESOURCES

Visit our resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.


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