CATALOG/RETAIL

More than 20 partners count on USA800 for retail call center services. With vast experience in operating catalog and online retail call centers we support both the sales and service needs of our partners' customers. Our retail/catalog call center work includes:

• Outstanding results from performance-based program management
• Flexibility with our ability to meet unique call volume fluctuations though innovative staffing strategies
• Superior knowledge demonstrated by our advocates, and supported by our proprietary web-based CRM platform with catalog/online retail-specific functionality

READ case studies about retail and catalog call center success

When outsourcing catalog ordering, online retail and customer service to USA800, you can expect to:

• Significantly reduce cost, grow average order value, and overall revenue
• Receive our commitment to be flexible and open to customization
• Obtain detailed feedback from our customer advocates
• Trust customer advocates to be empowered to make decisions quickly that are in the best interest of our partners
• Leverage Contact Central, USA 800's web based CRM/OMS which allows for a unified, intuitive interface resulting in reduced training time and more efficient call handling
• Realize 24x7 command center oversight of service levels across call centers including real-time decisions to adjust skill sets or resources if needed
• Have access to vast reporting capabilities specifically designed for catalog and online retail call centers
• Grow topline revenue through a rigorous focus on relationship selling, up-selling and cross-selling
• Lower costs through call avoidance strategies (IVR, self-service, live chat), as well as focus on lowering average handling time through our Contact Central interface