Connect with USA800, the largest employee-owned US call center and a leading provider of communications call center services (wireless, cable, satellite, Internet). We do it all — lead generation, qualification, sales acquisition, consumer affairs, as well as customer care and retention programs. Our communications call center work includes:
- Experience handling a diverse range of communications industries - wireless, cable, Internet, satellite
- Outstanding results from performance-based program management
- Improved customer experience through a customized recruitment, screening, selection, training, on-boarding, and on-going management perspective
- Innovative staffing and technology solutions that deliver a return on investment through lower cost per call and incremental topline revenue gains
READ case studies about communications focused call center success
As a communications call center partner you can expect to:
- Significantly reduce cost per call, grow average order value, improve conversion rates, and increase customer retention
- Receive our commitment to be flexible and open to customization
- Provide rapid launch capabilities and willingness to initiate pilot tests
- Trust USA800 to handle your direct response inquiries and maximize the value of each call through a rigorous performance management approach
- Provide multi-channel accessibility: phone, e-mail, IVR, web and live chat
- Have access to vast reporting capabilities designed for consumer products call centers