USA800 Contact Center Outsourcing Company
Providing A Delightful Citizen Experience

Government Call Center Services

USA800, Inc. is a leading provider of integrated Call Center Outsourcing solutions, bringing together the core strategic capabilities of contact center, multi-contact management, and performance management to enable partners to maximize their ROI. 100% US Based - 100% Employee Owned.

On a daily basis USA800 processes over 50,000 contacts, serving a cross-section of industries and Government Entities in the areas of Human Services, Transportation, Revenue, Labor, and Travel & Tourism.


USA800 is SAM registered, CAGE Code: 1PJN3, and provides service within the following NAICS Codes: 571919, 518210, 519190, 541512, 541613, 541910, 561421, 561422 and 561499. USA800’s DUN’s number is 082137878.

Relevant Government Services

USA800 provides customer care, eligibility determination, technical support, imaging and off line services and fulfillment services for the following states: CA, TX, TN, PA, RI, FL, MO, LA, KS IL, NH, CO, and others. We also provided services for the following: The LIEAP Program, Electronic Benefit Transfer (EBT) – 5 States, Child Support Enforcement, Family Services, Office of Revenue, Veteran Affairs, and Convention and Visitors Bureau.


100% Employee-Ownership –Everyone Has a Vested Interest Midwest Locations – Neutral Dialect, Great Work Ethic
Financial Stability – No Debt, Cost-Effective Solutions

Award Winning – Proven Success to Elevate Your Premium Brand Customizable – Can Create Unique Solutions for Program Goals Technology – Customized Reporting and Integration Advantages Security - PCI Level 1 Certified, HIPAA compliant, AT&T Protocol Company Size – 1,400+ employee owners, 1,200+ workstations

We have a highly successful history of providing government call center services, including case work, eligibility determination, imaging (scan, store, retrieve), self-service functions (web portal and IVR), as well as workflow solutions.   With every contact we reassure citizen confidence in their government by resolving their concern and treating them with respect.  Our solutions help agencies lower their overall costs by as much as 60%. Our government call center work includes:

  • Innovation and creativity to meet unique technology needs
  • Experience with many government agencies including Social or Human Services, Travel, Parks & Recreation, Economic Development, Employment, Family Services and administrative agencies
  • Flexibility to overcome challenging budgetary requirements and reduce costs through innovative staffing and technology solutions

As a government call center partner you can expect to:

  • Witness USA800 citizen advocates who are fully prepared through rigorous training, planning, and committed employee owners
  • Rely on USA800 to develop innovative solutions that are budget friendly 
  • Trust that USA800 citizen advocates will be empowered to make decisions quickly  and address citizens’ concerns on a timely basis
  • Have confidence in the leading edge technology platforms  that will ensure access to data, systems, and reporting is optimized and budget friendly
  • Capitalize on USA800’s multi-channel accessibility: phone, e-mail, IVR, web and live chat
  • Leverage vast government call center experience to establish realistic goals and objectives, and measure success
  • Leverage USA800's workflow and imaging solutions to streamline off-line work resulting in significant efficiencies, data accuracy, and cost savings

Government Call Center Solutions
"Outsourcing our inquiries, fulfillment and reservations through USA800 has assured us that our customers are receiving our information in an efficient and timely matter, which has resulted in our staff being able to better focus on the promotion of our destination. The increased distribution, marketing partnerships, and visitor tracking have helped us target and attract more visitors to the Bloomington Minnesota Area."

Bloomington CVB

         Calculate the potential return on investment one may
         expect by partnering with USA800 to have us handle
           your customer inquiries and/or sales interactions.


Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients


Employee Owned Call Center


Visit our call center resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.