As healthcare reform has dominated news headlines, the public’s role in their own medical programs has given rise to a much greater reliance on healthcare call center services. We specialize in hospital call centers and other medical call center services for provider networks, pharmaceutical companies, and medical equipment manufacturers. Our healthcare call center work includes:
- Recruiting and training the best customer advocates for healthcare programs
- Reporting, in real time to ensure a continuous improvement process
- Compliance with security standards and certifications including HIPAA
- Delivering bottom line results with Key Performance Indicators (KPIs). Whether you are focused on CSAT scores, first call resolution, AHT, service levels, or conversion rates, USA800 delivers results.
READ case studies about healthcare call center success
As a healthcare call center partner with USA800, you can expect to:
- Count on USA800 to recruit and train customer advocates to provide an efficient, high quality customer experience
- Achieve a lower cost per transaction by leveraging USA800’s technologically advanced system integration and customer advocate support tools
- Experience a partner whose employee-owners truly care about performance
- Receive support and responsiveness when a program calls for flexibility or customization to deliver and exceed expectations
- Capitalize on multi-channel accessibility: phone, e-mail, IVR, web and live chat
- Leverage imaging and workflow processes that allow for efficiencies in off-line work