USA800 Contact Center Outsourcing Company
Taking The Pain Out Of Healthcare Customer Service

HEALTHCARE

As healthcare reform has dominated news headlines, the public’s role in their own medical programs has given rise to a much greater reliance on healthcare call center services. We specialize in hospital call centers and other medical call center services for provider networks, pharmaceutical companies, and medical equipment manufacturers.  Our healthcare call center work includes:


  • Recruiting and training the best customer advocates for healthcare programs
  • Reporting, in real time to ensure a continuous improvement process
  • Compliance with security standards and certifications including HIPAA
  • Delivering bottom line results with Key Performance Indicators (KPIs). Whether you are focused on CSAT scores, first call resolution, AHT, service levels, or conversion rates, USA800 delivers results.

READ case studies about healthcare call center success

As a healthcare call center partner with USA800, you can expect to:

  • Count on USA800 to recruit and train customer advocates to provide an efficient, high quality customer experience
  • Achieve a lower cost per transaction by leveraging USA800’s technologically advanced system integration and customer advocate support tools
  • Experience a partner whose employee-owners truly care about performance
  • Receive support and responsiveness when a program calls for flexibility or customization to deliver and exceed expectations
  • Capitalize on multi-channel accessibility: phone, e-mail, IVR, web and live chat
  • Leverage imaging and workflow processes that allow for efficiencies in off-line work
Healthcare Call Center Solutions

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"Health Alliance Medicare has partnered with USA800 for the past several years.  Their services allowed our internal employees to concentrate on other duties.  Their attention to detail and their flexibility definitely sets them apart.  USA800 really wants us to succeed."

Director of Medicare
Health Alliance


        Calculate the potential return on investment one may
        expect by partnering with USA800 to have us handle
          your customer inquiries and/or sales interactions.

OUR CLIENTS

Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients

EMPLOYEE OWNERSHIP

RESOURCES

Visit our resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.


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