As a leading provider of non-profit call center services, our experience in serving the non-profit industry is a source of pride to our employee-owners. Our customer advocates relish the opportunity to serve those who serve others. In addition to providing 24/7 “live” coverage for inbound calls, designing and hosting online donation pages, and supporting internet touch points, our non-profit call center work delivers:
- Flexibility to build a non-profit call center program to fit both your needs and your budget and deliver the results your organization demands
- Recruiting and training the best customer advocates who possess empathy and enthusiasm towards your organization’s goals
- Reporting, in real time to ensure a continuous improvement process and increased ROI from your non-profit call center
READ case studies about not-for-profit call center success
As a non-profit call center partner with USA800, you can expect to:
- Maximize every donor contact as an opportunity to elicit loyalty to the organization and to raise donor contributions through motivated and skilled employee-owners
- Retain and grow existing donors, members and volunteers using analytics to better target messaging and increase individual donation wallet share
- Significantly reduce cost per transaction by providing technologically advanced system integration and customer advocate support tools
- Receive our commitment to be flexible and open to customization
- Provide multi-channel accessibility: phone, e-mail, IVR, web and live chat
- Have access to vast reporting capabilities designed for non-profit call centers