USA800 Contact Center Outsourcing Company
Adding Energy to Utility Customer Interactions

Utility Call Center Outsourcing

As utility deregulation allows private firms to supply products such as gas, electricity, water and telephone services, we are well-positioned to serve these new retailers with performance-driven contact center agents skilled in selling utility products.

We are highly capable of providing call center services to the utilities industry, including account activation, cross-selling & up-selling, outages, and customer care.   Our partners gain a competitive advantage with improved service levels; they are able to grant customers greater access with extended service hours and improved breadth of language support.  We help them reduce costs and handle increasing volumes of transactions & interactions (across all customer touch-points including web, chat, and e-mail.)  Our utilities call center work includes:

  • Innovative and creative technology solutions to deliver efficient and effective services and automation including CRM, integration services, and IVR
  • Outstanding Results by maintaining a performance-based culture with a focus on delivering on key metrics
  • Experience to master scheduling and dispatching services and provide proactive outbound notices  during critical times (such as power outages)


READ case studies about utility focused call center success

As a utilities call center partner you can expect to:

  • Witness USA800 customer advocates who are fully prepared through rigorous training, planning, and committed employee-ownership
  • Rely on USA800 to develop innovative, budget-friendly solutions that help deliver a strong ROI
  • Trust that USA800 customer advocates  will be empowered to make decisions quickly and address customers’ concerns on a timely basis
  • Have confidence in the leading edge technology platforms that will ensure access to data, systems, and reporting is optimized and budget friendly
  • Capitalize on USA800’s multi-channel accessibility: phone, e-mail, IVR, Web and live chat
  • Leverage vast call center experience to establish realistic goals and objectives, and measure success
  • Leverage USA800's workflow and imaging solutions to streamline off-line work resulting in significant efficiencies, data accuracy, timeliness, and cost savings


Utilities Call Center Outsourcing


“Agent knowledge, professionalism and quality are keys to Infinite Energy's growth in the highly competitive deregulated natural gas market. We recently renewed and extended our agreement with USA800 to provide overflow, after hours and disaster recovery services for our in-house call center. The chief reason to renew was their agents' ability to mirror the quality of Infinite Energy agents. Another strong advantage for a dynamic organization like Infinite Energy, is the high level of adaptability USA800 has shown, and usually with very little notice. USA800 has proven time and again, that they can very quickly find solutions to problems and exceed expectations.”

Customer Service Supervisor
Infinite Energy, Inc.

   Calculate the potential return on investment one may
   expect by partnering with USA800 to have us handle
     your customer inquiries and/or sales interactions.


Our valued partner’s range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partner’s success is our number one priority.

USA800 Call Center Clients


Employee Owned Call Center


Visit our call center resource library to learn more about USA800, the industry, and most importantly, how you can improve your customer experience.