As utility deregulation allows private firms to supply products such as gas, electricity, water and telephone services, we are well-positioned to serve these new retailers with performance-driven contact center agents skilled in selling utility products.
We are highly capable of providing call center services to the utilities industry, including account activation, cross-selling & up-selling, outages, and customer care. Our partners gain a competitive advantage with improved service levels; they are able to grant customers greater access with extended service hours and improved breadth of language support. We help them reduce costs and handle increasing volumes of transactions & interactions (across all customer touch-points including web, chat, and e-mail.) Our utilities call center work includes:
- Innovative and creative technology solutions to deliver efficient and effective services and automation including CRM, integration services, and IVR
- Outstanding Results by maintaining a performance-based culture with a focus on delivering on key metrics
- Experience to master scheduling and dispatching services and provide proactive outbound notices during critical times (such as power outages)
READ case studies about utility focused call center success
As a utilities call center partner you can expect to:
- Witness USA800 customer advocates who are fully prepared through rigorous training, planning, and committed employee-ownership
- Rely on USA800 to develop innovative, budget-friendly solutions that help deliver a strong ROI
- Trust that USA800 customer advocates will be empowered to make decisions quickly and address customers’ concerns on a timely basis
- Have confidence in the leading edge technology platforms that will ensure access to data, systems, and reporting is optimized and budget friendly
- Capitalize on USA800’s multi-channel accessibility: phone, e-mail, IVR, Web and live chat
- Leverage vast call center experience to establish realistic goals and objectives, and measure success
- Leverage USA800's workflow and imaging solutions to streamline off-line work resulting in significant efficiencies, data accuracy, timeliness, and cost savings