Perhaps no single factor builds competitive advantage more than innovation. We build and customize
call center solutions to meet the needs of our partners rather than making partners fit our systems. This is a key strength of our call center services
In most companies, IT’s main priority is not to support the call center, but the business as a whole. As a call center service provider, IT’s first priority is to support the call center.
We invest heavily in creating portals and tools that empower customer advocates to provide more efficient and effective customer service. USA800 staffs a team of .NET developers who are dedicated to developing innovative solutions which allow our customer advocates to be more effective and or solve our partners’ issues, allowing for more streamlined processes. We have developed a number of highly flexible software suites, including USA800’s Contact Central, a
n integrated multi-channel web-based CRM desktop application; and several very sophisticated reporting packages. Read our Innovation Fact Sheet
, providing an overview and highlights of some of our technology products and tools.
When it comes to protecting partners’ data and protecting against service interruptions, we place the highest emphasis on security and disaster recovery. USA800 has completed the rigorous process of becoming PCI Level I
Service Provider certified. All facilities operate under the strictest security access, surveillance systems and processes. All systems and facilities are designed for redundancy and fail safe backup to provide continuous operation in the face of a disaster.