About USA800 Contact Center Outsourcing
You can trust your customers with USA800
USA800 is a leading provider of contact center outsourcing solutions, bringing together the core strategic capabilities of operations, technology, and human capital management to enable partners to maximize their marketing, sales and service ROI. USA800 is the largest 100% employee-owned contact center in the nation and is a Top 50 Inbound call center as ranked by Customer Magazine. USA800 has a tremendous track record in achieving and exceeding our partners’ program goals. This has been accomplished through dedicated and skilled staff, proven best practices, and our investment in technology, designed to increase the efficiency and effectiveness of every partner engagement.
Why USA800? Three Key Differentiators
Many contact center outsourcing service providers will make similar claims, but not many can claim year over year double digit growth. These are a few reasons why USA800 can make these claims:
#1 – 100% Employee Owned Translates to Shared Success
First and foremost, we are the nation’s largest 100% employee-owned contact center. From our front-line customer advocates to our top executives, everyone owns a piece of USA800. Why does this make a difference? Having observed our absenteeism, turn-over, quality and performance scores both before and after becoming employee-owned, we understand the positive financial impact. For example, our agent attrition rate is less than our competitors, which means lower program costs and a better customer experience through more tenured and committed agents. As company stakeholders, our employees have a vested interest in your program’s success and the shared financial success as partners.
#2 – Flexible, Custom Solution Design and Delivery
Our partners tell us that a critical advantage to working with USA800 is our flexibility. Unlike many of our competitors, we do not believe in trying to shape our partner’s requirements to fit our environment – we don’t need to. Regardless of whether you are talking about hours of operation, shared or dedicated agent models, technology platform design, web/voice channel options, or customized reports, USA800 can design and deliver the solution to fit your needs.
#3 – Sustainable ROI Model and Results History
An ROI model, which is based primarily on price, is not sustainable over time and explains why so many externally sourced programs are consistently coming up for bid. Long-term financial results can only be achieved through a combination of performance, operational excellence and efficient technology solutions, which are based on realistic price points and margins. We openly admit that USA800 is not the lowest priced contact center service provider in the market, and we can demonstrate how we deliver the highest ROI – regardless of whether your objective is to grow top line revenue or reduce your cost of operations or preferably, both. Our ROI success has led to 82% of our partners programs have over 3 years of tenure.
“Our competitive culture and vested interest to succeed represents an unparalleled motivation to make our partners’ clients a success – we know if they succeed, we succeed.”
Vice President of Business Development, Owner