Employee-Owned Outsource Call Center
Our strength lies with our employee-owners

USA800 is the largest 100% employee-owned call center in North America.

Our partners trust their customer communications to USA800 and our advocates. We consistently deliver results and a great brand-building customer experience. It’s that simple. What drives that success? It comes from employee ownership.

Our customer advocates understand professionalism, respect, caring and effort delivers value to our customer, our company and in turn our employee-owners.

  • Motivated employee-owners have a vested interest in our partners’ success.
  • Employee-owners deliver a higher quality customer experience.
  • Employee-ownership represents 20-30% of total compensation and allows front-line customer advocates to make a career at USA800.
  • USA800 advocate turnover rate ranks as the lowest in the industry delivering lower costs, higher quality, and program continuity.

Think like a customer

“Act like an owner, think like a customer” means more to our employee-owners. Beyond just being our operational motto, it is the lifeblood of the organization.

 

 

 

 

 

It guides our agent recruitment and screening process, training and the daily execution of service delivery. Our employee-owners think like customers and act like owners every day and during each contact. What this means for our partners is a more engaged and committed customer advocate that sees the bigger picture.

Employee Owned Advantage

This white paper provides insight into how the contact center, when properly optimized, can exceed sales while delivering an exceptional customer experience.

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Our Business, our Success, our employees

As our partner, we want you to trust the agents working in the call center. It means more than simply delivering knowledge and skill to the job, it means being comfortable when that tough client calls with an issue or an opportunity for a sale. Our training sets us apart and gives your business an edge.

Agents in our call center know that their efforts are going to be rewarded. Employee ownership is the key to a motivated call center and it’s the foundation for the professionals at USA800.

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Call center BPO, inbound sales Testimonial

“As an employee-owner of USA800, I feel a personal responsibility to provide excellent service on EVERY call. I know if I do my job my personal stake in the company will continue to grow. I feel like a valuable member of the USA800 team and my teammates care about me”

Peggy West
Customer Advocate
Owner