Performance-Based Call Center Solutions
Unparalleled motivation to succeed
At USA800, Performance means capitalizing on every contact as an opportunity to generate revenue, build customer relationships and reduce costs. We challenge and expect our employee-owners to look for continuous improvement within their role in the call center.
USA800’s approach and success in delivering results for our partners is twofold.
- Our employee-ownership culture produces owners who are entrepreneurial and committed to performance improvement and exceeding partner expectations
- Our culture instills ownership and accountability in meeting and exceeding partner-defined key performance indicators (KPIs)
Performance Culture drives results for Inbound Sales, Service & Support Solutions
USA800’s performance model is built on excellence in operations and sustaining an environment of continuous improvement. This is how.
- Understanding and aligning with our clients’ business and CRM objectives
- Communicating expectations on KPIs throughout USA800’s organization
- Consistently and rigorously executing operational excellence
- Achieving successful balance between persistence and patience
- Implementing a continuous improvement management culture and performance cycle
- Investing in, enabling, and delivering superior technology
- Front line execution through our four step process – Expect, Inspect, Analyze, and Coach
Optimizing Sales Performance in a Contact Center Environment
This white paper provides insight into how the contact center, when properly optimized, can exceed sales while delivering an exceptional customer experience.
Inbound Sales Case Study
Living with a product that naturally sells more during certain times of year can be like living with the proverbial blessing and curse. Sure, the sales numbers look good, but it leaves you wondering if there’s something you’re missing. Consider outsourcing your sales function with USA800.
“Our successful 6-year partnership with USA800 has allowed us to successfully manage hourly service levels, reduce customer hold time, provide 24x7x365 coverage, and reduce labor costs. The USA800 team has enthusiastically demonstrated a willingness to meet or exceed our expectations. It is vital that our customer always receives the consistent, exceptional service she looks forward to when calling to place an order with us. Through consistent, timely communication and training, callers shopping with a USA800 representative receive the same great service they anticipate and expect from our internal representative.”
VP of Customer Service
Major eCommerce and Retailer