Become an Employee Owner of USA800
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In 1996, USA800’s employees bought the company from its prior owner through an Employee Stock Ownership Plan (ESOP). Since the ownership change, USA800 has experienced exponential growth in revenue and company value. As a customer advocate, you will primarily respond to inbound calls/chats/e-mails in the areas of sales, customer service, or technical support for our clients. We call our call center agents “Customer Advocates” because your role is to support and promote our partners’ brands to their customers.

Current Job Openings

Ownership Rewards

USA800 customer advocates own over half of the company stock. The average owner has over $50,000 in company stock and the stock value has represented over 20-30% of total employee compensation. You have an opportunity to make a career at USA800, provide for your family, learn valuable skills, and become an owner of a dynamic, growing company!

  • Competitive Hourly Rate
  • Monthly Incentives and opportunity for annual bonus
  • ESOP Company Stock (valued up to 30% of total compensation)
  • 401K with company match
  • Health Insurance (USA800 provides 80% of cost)
  • Dental, Life, and Vision Insurance
  • Paid Sick and Holiday Time
  • Career Path and Growth Opportunities

Total Compensation and Benefits – OWNERSHIP

Besides competitive hourly rates, incentive pay, healthcare insurance, paid vacation and sick time benefits, USA800 employee owners receive ESOP stock beginning at their one-year anniversary. The value of the ESOP stock has changed our employee owners’ lives and serves as a motivating factor to live our brand promise of “Making Every Contact Count”. Listed below show the stock portfolio of five of our customer advocates with varying tenure to illustrate the value of ownership and a career at USA800.

 

Beyond compensation, our core values of passion for our partners, inclusive work environment where we place value on our front line Advocates in our actions and behaviors, and our servant leadership approach makes USA800 a dynamic place to work where you can develop your skills, enjoy the work environment, and be part of a team of employee owners with a passion to serve customers and build our Company – Together We Own It!

“Making Every Contact Count” – On EVERY call or contact, our CA’s are committed to ensuring that the caller feels “awesome” about their interaction with us and with our partner. We execute an awesome customer experience on EVERY call by:

  • Developing a connection with the caller
  • Efficiently handling the call
  • Using pleasantries
  • Effective listening skills
  • Pleasant and sincere voice tone
  • People Skills
  • Friendly, pleasant, customer first attitude
  • Awesome communication skills
  • Ability to think on your feet
  • Ability to build connections/relationships
  • Skills and experience with computer platforms and software, decent typing skills
  • Treat customers with respect and care
  • Act like an owner
  • Be dependable and on time
  • Give your best effort, 100% of the time

Owner Testimonial

“As an employee owner of USA800, I feel a personal responsibility to provide excellent service on EVERY call. I know if I do my job my personal stake in the company will continue to grow. I feel like a valuable member of the USA800 team and my teammates care about me.”

Peggy West
CA and Owner

Insurance Benefits

Not only are you an employee at USA800, you are also an owner. We offer Medical Benefits, Dental Benefits, Vision Benefits, Group Life Insurance and Health Savings Accounts. View our Benefits document to learn more.
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Owner Testimonial

“I love my job and I love being an owner of USA800. I also love that I don’t have to contribute any money to the ESOP…stock is given to me each and every year for doing my job. I have a new perception of my job as a CA and I take personal responsibility for each and every call. I know that I can make a difference for myself and fellow owners.”

Linda Griffin
Customer Advocate
Owner