Contact Center Leadership Team
Get to know the experienced leaders of USA800, providing call center outsourcing solutions

It is critical to select a call center outsourcing partner with the ability help you make the most of your customer interactions, efficiently and effectively. It all starts with people.

As an employee-owned company, our core values drive our behaviors and decision making.

  • We are passionate about delivering value to our partners
  • We place value and importance on our front-line advocates in our actions and behaviors through a servant leadership mentality and approach
  • We are accountable to individual and team goals
  • We are committed to ethical, professional, emotionally aware behaviors building trust and teamwork

Our people have a vested interest in doing a great job and we have the right leaders in place to guide them. We know that satisfied, motivated and engaged employees perform better and ultimately deliver great results for our partners and USA800

Tom Davis

Tom Davis
President and CEO
Employee Owner

Dan Quigley

Dan Quigley
CFO and COO
Employee Owner

Mike Douglas

Mike Douglas
Chief Information Officer
Employee Owner

JR Metzen

JR Metzen
Vice President of Operations
Employee Owner

Corey Kremer

Corey Kremer
Vice President of Business Development
Employee Owner

Keith Sauro

Keith Sauro
Vice President of Sales and Marketing
Employee Owner

Jeanne Hicks

Jeanne Hicks
Senior Director, Project and Quality Management
Employee Owner

Mike Burlingame

Mike Burlingame
Senior Director of Client Services
Employee Owner

Mike Langel

Mike Langel
Vice President of Technology
Employee Owner

Michael Stiles

Michael Stiles
Controller
Employee Owner

Scott Barton

Scott Barton
Director of Networks and Security
Employee Owner

Heather Combs

Heather Combs
Director
Employee Owner

Mike Davis

Mike Davis
Senior Director, Desktop Architect
Employee Owner

Justin Wise

Justin Wise
Director of Research & Development
Employee Owner

Elaine Moyers

Elaine Moyers
Director of Marketing
Employee Owner

Patrick Binder

Patrick Binder
Director of Workforce Management
Employee Owner

Jason Keene

Jason Keene
Director of Data Analytics
Employee Owner

Tom Wagner

Tom Wagner
Director of Quality Assurance
Employee Owner

Chris Hamilton

Chris Hamilton
Director of Facilities Management
Employee Owner

Kelly Young

Kelly Young
Director of Contact Center (St Joe)
Employee Owner

Dick Barr

Dick Barr
Director of Contact Center (Lawrence)
Employee Owner

Jessica Fife

Jessica Fife
Director of Contact Center (Tiffany Springs)
Employee Owner

Kris Walker

Kris Walker
Director of Contact Center (Raytown)
Employee Owner

Sarah Quigley

Sarah Quigley
Director Contact Center (Wichita Falls)
Employee Owner

Account Management Team

Brooke Surette

Brooke Surette
Account Manager
Employee Owner

Pete Shapiro

Pete Shapiro
Account Manager
Employee Owner

Jon Maag

Jon Maag
Account Manager
Employee Owner

Brandon Aquino

Brandon Aquino
Account Manager
Employee Owner

Jeanine Samson

Jeanine Samson
Account Manager
Employee Owner

John Pekarsky

John Pekarsky
Account Manager
Employee Owner

Ginger Engle

Ginger Engle
Account Manager
Employee Owner

Jerry Allen

Jerry Allen
Account Manager
Employee Owner

Cheri Guyer

Cheri Guyer
Account Manager
Employee Owner

Maggie Orton

Maggie Orton
Operational Account Manager
Employee Owner

Tim Radmer

Tim Radmer
Operational Account Manager
Employee Owner

Matthew Hoffman

Matthew Hoffman
Operational Account Manager
Employee Owner