Education Call Center Outsourcing
Institutions of higher learning need a higher level of service
Partners in the field of education know USA800 as a leader in providing call center services. We use our vast experience with both the profit and not-for-profit education sectors, as well as educational products to achieve your goals in the education marketplace.
For profit (vocational technical schools)
- Inbound Lead Qualification, Transfers and Appointment setting
- Inbound student care and technical support
- Outbound lead warm up programs
- CRM and Ticketing Technology Solutions
- Live chat and e-mail support
Not-for-profit (colleges and universities)
- Inbound customer care
- Inbound Donor care and fundraising
- Technical and student support desk
- Education Products
Let USA800 be an Asset to Your Admissions Team
Our education call center services offer the flexibility to meet increased call volumes and customization to serve the unique needs of our education call center partners. Our focus on key metrics drives outstanding results in a performance-based work environment through the support of industry-leading technology.
As an education call center partner with USA800, you can expect:
- Increased lead generation and higher conversion rates
- Lower costs through greater efficiencies derived from superior training and advanced technologies provided to our customer advocates
- USA800 to ramp up quickly to handle seasonal or promotional call fluctuations
- Access to vast reporting capabilities specifically designed for education and university call centers
- Access to multi-channel accessibility: phone, e-mail, IVR, web, social media and live chat
Customer Contact Channel Optimization
In a tough economy there are no ‘sacred’ channels. This paper discusses processes for re-evaluating channel strategies regularly with a successful case study by USA800.
Quality as Key Success Metric
A leading educational company providing customized learning solutions for students, instructors, and educational institutions, was dissatisfied with their off-shore solution. As a result, they required only US based support to handle multi-channel inquiries from students and instructors. The partner they would select had to provide value, flexibility and the ability for them to meet their speed to market criteria.
“We rely on USA800 to manage all consumer contacts to our direct marketing program. They are able to quickly implement the numerous changes we make in our program and manage a complex back end lead and reporting system. The ability of USA800 agents to provide detailed information to our callers and deliver high conversion rates made our decision to renew our original contract very easy.”
Director of Marketing
Higher Education Client