Healthcare and Insurance Call Center Outsourcing
Quality, pain-free healthcare and insurance customer service
As healthcare reform has dominated news headlines, the public’s role in their own medical programs has given rise to a much greater reliance on healthcare call center services.
Recruiting and training the right customer advocates with an empathetic disposition is key to success of our healthcare call center services. We add more value with real-time reporting and an environment where continuous improvement is the expectation.
Our clients also rest easy knowing that security compliance and privacy requirements are consistently met, including HIPAA standards. It all leads to positive bottom-line results with Key Performance Indicators (KPIs). Whether you are focused on CSAT scores, first-call resolution, AHT, service levels, or conversion rates, USA800 delivers results.
In the highly competitive insurance industry, every contact counts. Our customer advocates, in our insurance call center environments, deliver exceptional customer service, whether it’s claims support, answering policyholder questions, setting appointments for agents or promoting new insurance products.
As a call center partner with USA800, you can expect:
- USA800 to recruit and train customer advocates who provide efficient, high quality customer experience with an empathetic disposition
- A lower cost per transaction by leveraging USA800’s technologically advanced system integration and customer advocate support tools
- An experienced partner whose employee-owners truly care about performance
- A responsive account management team who proactively manages programs with a constant focus on continuous improvement
- Multi-channel accessibility: phone, e-mail, IVR, web, social media and live chat
Technology — An Important Ingredient for Positive Results in Contact Center Outsourcing
Technology is an often-overlooked contact center value component. This paper provides a ‘state of the industry’ and a comparison of outsourcers versus in-house centers related to technology.
ROI for Property & Casualty Provider
A leading provider of Auto, Home, and Workers Compensation insurance has been growing their business aggressively through acquisition. They were seeking a partner for outsourcing a significant share of their customer service call volume. They needed a partner that was able to ramp quickly and manage the increasing call volumes, while adhering to very high quality and service level standards.
“We have partnered with USA800 for the past several years. Their services allowed our internal employees to concentrate on other duties. Their attention to detail and their flexibility definitely sets them apart. USA800 really wants us to succeed.”
Director of Medicare
Health Care Provider