Missouri EBT
Fast Facts

Supervisor Procedures - use when there is either scheduled / unscheduled maintenance or when Admin or the OIG go down.

Take note of this... 

 

New benefit type details: Summer Electronic Benefits Transfer for Children (SEBTC) program, also known as Summer Food.

 

Verification Requirements

Every Call for Primary cardholder: 

  • Primary's name 
  • Primary's date of birth
    Note to CSR:
    SEBTC only cases -
    In a very small number of SEBTC only cases, the card will be issued in a childís name, using the childís date of birth.If that happens and the caller is not listed on the case as the Primary or Alternate, we are able to speak with the caller on behalf of the child as long as they are able to verify the childís name and date of birth.
  • Optional ID, if one appears in the Client Information box

 

Only needed when mailing replacement card:  Primary's Address

Every Call for Alternate cardholder:

  • Alternate's name (In Missouri the alternate's names are entered differently.    Click here for details.)
  • Alternate's date of birth
  • Optional ID, if one appears in the Client Information box  

Only needed when mailing replacement card:  Alternate's Address

Card Information

Name:  Missouri EBT Card  
Card Number:
  16 digits  507683

Card Replacement: We status card. New card arrives in mail in 3-5 business days.

PIN Information

Tries:   4
PIN Replacement:  Clients may select a SIVR One Call PIN, by mail, or by the web (clients can reset their PIN over the web, but they can't select their first PIN over the web).

Web PIN Information

Log-on Tries:   4
Web PIN Replacement: Clients may select a
SIVR One Call PIN, by mail, or by the web (clients can reset their PIN over the web, but they can't select their first PIN over the web). 

State Benefit Information

Time Available:  06:00 AM CST
Date Available:  Cash: 1st - 4th / Food stamps: 1st - 22nd

Summer Food Benefit Schedule 2012

         May SEBTC

o    Kansas City: after 6:00 p.m. on Tuesday, May 22nd

o    St. Louis: after 6:00 p.m. on Thursday , May 24th

         June SEBTC will be available after 6:00 a.m. on Thursday, May 31st for both cities

         July SEBTC will be available after 6:00 a.m. on Saturday, June 30th for both cities

         August SEBTC will be available after 6:00 a.m. on Tuesday, July 31st for both cities

         Benefits will expire at midnight on August 13th for St. Louis and August 14th for Kansas City

ATM Information

Networks:  Honor, Quest, Shazam, or STAR

Phone Numbers

State Numbers

Copyright © 2002 eFunds Corporation
Revised on 5/16/12