Call Center Outsourcing

Rethink Outsourcing

Growth happens when you keep the customers you’ve got and reach the ones you don’t. Today’s modern customers expect to be able to reach out to your business in their preferred communication channel — Voice, Chat, E-mail, Text, Social. USA800’s customized multi-channel call center outsourcing solutions help you convert and keep new business relationships, and drive top performance within your industry. Find out how USA800 can deliver the right solutions for your business needs.

Why USA800?

You have a number of choices when outsourcing call center services. We consistently deliver a significant return on investment (ROI) to our partners through a rigorous focus on the customer experience. If you need to improve your call center ROI and your focus is on customer loyalty, consider learning why USA800 is the call center outsourcing service provider of choice for many marquis brands.
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5 Super Powers of Effective Contact Center Supervisors

5 Super Powers of Effective Contact Center Supervisors

Superhero movies rule the box office these days. Every superhero is unique, with their own back stories, strengths and flaws. The thing that binds them together and makes them superheroes is the existence of some kind of super power that they have figured…

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What to Expect from Vendor Calibration Sessions

What to Expect from Vendor Calibration Sessions

QA calibration sessions are a common way to ensure that quality assurance analysts are on the same page when it comes to evaluating customer calls. During a typical session, analysts independently score a call and then discuss the results with end goal…

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We are more efficient now with USA800 than we have ever been with our systems. We have their support 24/7.

Director of Customer Service    Higher Education    (Education)   

USA800 has been a valued partner, especially during our busiest part of the year – the Medicare annual enrollment period. We have found their agents and management staff to be responsive, prepared and member-friendly.

Chief Marketing Officer    Healthcare Provider    (Healthcare/Insurance)   

Over the past 3 years, USA800 has been an important partner as we strive to offer greater value to our customers. We are looking forward to working with them to deliver the best customer experience possible.

Chief Executive Officer    Gift Basket Retailer    (Catalog/Retail)   

USA800’s team has made working on our Public School’s account a complete delight. Not only are they professional and reliable, but they were the key to making this integrated campaign a success

Major Advertising Agency    Interactive Media Analyst    (Advertising/Direct Response)   

We have partnered with USA800 for the past several years. Their services allowed our internal employees to concentrate on other duties. Their attention to detail and their flexibility definitely sets them apart. USA800 really wants us to succeed.

Director of Medicare    Health Provider    (Healthcare)   

Industries Served


Consumer Products

Non-Profit

Communications

Education

Financial Services

Healthcare/Insurance

Government

eCommerce/Retail