Call Center Outsourcing

Rethink Outsourcing

Growth happens when you keep the customers you’ve got and reach the ones you don’t. Today’s modern customers expect to be able to reach out to your business in their preferred communication channel — Voice, Chat, E-mail, Text, Social. USA800’s customized multi-channel call center outsourcing solutions help you convert and keep new business relationships, and drive top performance within your industry. Find out how USA800 can deliver the right solutions for your business needs.

Why USA800?

You have a number of choices when outsourcing call center services. We consistently deliver a significant return on investment (ROI) to our partners through a rigorous focus on the customer experience. If you need to improve your call center ROI and your focus is on customer loyalty, consider learning why USA800 is the call center outsourcing service provider of choice for many marquis brands.
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Sometimes You Just Gotta Say No to Customers

Sometimes You Just Gotta Say No to Customers

Airlines are often a great source of examples of customer experience fails. Big or small, social media fuels the outrage and the news programs just love to report on them. Who can forget the image of the doctor getting dragged off an oversold flight?…

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Are There Potential Benefits to Offshoring or Nearshoring Customer Service?

Are There Potential Benefits to Offshoring or Nearshoring Customer Service?

At USA800, we have always been very partial to a US-based model of contact center outsourcing. Afterall, USA is part of our company name. But we wouldn't be honest if we pretended that there weren't some potential benefits to using offshoring or nearshoring.…

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USA800 has been a valued partner, especially during our busiest part of the year – the Medicare annual enrollment period. We have found their agents and management staff to be responsive, prepared and member-friendly.

Chief Marketing Officer    Healthcare Provider    (Healthcare/Insurance)   

USA800’s team has made working on our Public School’s account a complete delight. Not only are they professional and reliable, but they were the key to making this integrated campaign a success

Major Advertising Agency    Interactive Media Analyst    (Advertising/Direct Response)   

Over the past 3 years, USA800 has been an important partner as we strive to offer greater value to our customers. We are looking forward to working with them to deliver the best customer experience possible.

Chief Executive Officer    Gift Basket Retailer    (Catalog/Retail)   

We are more efficient now with USA800 than we have ever been with our systems. We have their support 24/7.

Director of Customer Service    Higher Education    (Education)   

We have partnered with USA800 for the past several years. Their services allowed our internal employees to concentrate on other duties. Their attention to detail and their flexibility definitely sets them apart. USA800 really wants us to succeed.

Director of Medicare    Health Provider    (Healthcare)   

Industries Served


Consumer Products

Non-Profit

Communications

Education

Financial Services

Healthcare/Insurance

Government

eCommerce/Retail