Proven Call Center Expertise
Harnessing call center knowledge with a methodical, proven approach
The collective experience, knowledge and competency, gained from more than 35 years in business, translates into call center solutions that deliver the best possible customer experience.
When partners entrust a part of their business and reputation to us by outsourcing call center services, we don’t take it lightly. We understand they expect us to be knowledgeable and highly skilled in what we deliver. USA800 attracts and retains key talent from diverse call center backgrounds, creating the optimal environment based on teamwork and innovation while instilling a customer-centric focus among employees.
Customer Magazine Top 50 Inbound Award
Over the past 15 years, USA800 has been recognized by Customer Magazine (the preeminent authority in Contact Center Solutions) as a TOP 50 Inbound Service Provider. Over the past two years, USA800 has been ranked #6 and #7 in the Nation.
Top Outsourcer Awards from Contact Center World
CCW shares ranking in outsourcer by number of agents, percentage of growth in revenues and agent seats, agents serving in America, and email and web chat volumes.
- Inbound Outsourcers By % Growth of Seats (Ranked # 4)
- Inbound Outsourcers By Web Chat Volume (Ranked # 5).
- Blended Outsourcers By % Growth of Sales Revenue (Ranked # 2)
- Blended Outsourcers By Email Volume (Ranked # 4)
- Blended Outsourcers By Automated Call Handling (Ranked # 2)
- Blended Outsourcers By Web Chat Volume (Ranked # 2)
Award Winning US Based Call Center
Awarded TMC’s TOP 50 Inbound Call Center through its publication Customer Magazine for 23 years, recently ranked #7 in April 2016.
2011 Awarded Honorable Mention for Greatest Job Creating Culture that Inspires World Class Excellence by IQPC at 12th Annual Call Center Week.
“USA800 has been a trusted partner of ours for over six years and is consistently able to meet our performance expectations in a full service outsourcing model. Having recently added chat to our email and phone volume, USA800’s flexibility in providing the service levels we aspire towards at a reasonable cost has reinforced their abilities as a valued business partner”
VP of Customer Service
Seasonal Products Brand