In the words of our partners

Call Center Testimonials

“Over the past 3 years, USA800 has been an important partner as we strive to offer greater value to our customers. We are looking forward to working with them to deliver the best customer experience possible.”

Chief Executive Officer, Gift Basket Retailer (Catalog/Retail)

“As we throw different challenges out, they take those on. In most cases they have succeeded. If they haven’t succeeded, then they have gone back and retooled and made the changes that were needed. They invest the time needed to manage our program and involve senior management in solutions development. They are outstanding to work with.”

Chief Marketing Officer, Mobile Device Provider (Communications)

“USA800 has been a valued partner, especially during our busiest part of the year – the Medicare annual enrollment period. We have found their agents and management staff to be responsive, prepared and member-friendly.”

Chief Marketing Officer, Healthcare Provider (Healthcare/Insurance)

“Sales experience, tailored training, and quality are keys to our growth in the seasonal consumer products market. We extended our agreement years ago with USA800 to provide both Sales and Customer Service support for our seasonal products. The primary reason to outsource to USA800 was that it allowed my staff to continue to focus on growing and improving our business while USA800 maintained the high service levels our customers expect.”

VP of Customer Service, Consumer Product for Well Known Brand (Consumer Products, Direct Response)

“USA800 has been a trusted partner of ours for over six years and is consistently able to meet our performance expectations in a full service outsourcing model. Having recently added chat to our email and phone volume, USA800’s flexibility in providing the service levels we aspire towards at a reasonable cost has reinforced their abilities as a valued business partner”

VP of Customer Service, Seasonal Products Brand (Consumer Products)

“Utilizing USA800 as our partner call center allows us to handle our catalog call volume effectively and decreases our need to hire internally for our highly seasonal business. The partnership has helped us maintain our staffing budget and provides us with a flexible infrastructure for our year-round business. The service USA800 provides for us is seamless to our customers.”

Director, Customer Contact Center, Online Retailer (Catalog/On-Line Retail)

“Our successful 6-year partnership with USA800 has allowed us to successfully manage hourly service levels, reduce customer hold time, provide 24x7x365 coverage, and reduce labor costs. The USA800 team has enthusiastically demonstrated a willingness to meet or exceed our expectations. It is vital that our customer always receives the consistent, exceptional service she looks forward to when calling to place an order with us. Through consistent, timely communication and training, callers shopping with a USA800 representative receive the same great service they anticipate and expect from a our internal representative.”

VP of Customer Service, Major eCommerce and Retailer (Catalog/On-line Retail)

“We have partnered with USA800 for the past several years. Their services allowed our internal employees to concentrate on other duties. Their attention to detail and their flexibility definitely sets them apart. USA800 really wants us to succeed.”

Director of Medicare, Health Provider (Healthcare)

“We are more efficient now with USA800 than we have ever been with our systems. We have their support 24/7.”

Director of Customer Service, Higher Education (Education)

“We rely on USA800 to manage all consumer contacts to our direct marketing program. They are able to quickly implement the numerous changes we make in our program and manage a complex back end lead and reporting system. The ability of USA800 agents to provide detailed information to our callers and deliver high conversion rates made our decision to renew our original contract very easy.”

Director of Marketing, Higher Education (Education)

“USA800 has been a great outsource partner for us. The account managers, trainers as well as the command center have been responsive to our needs; especially during our vital system conversion. USA800 continually looks for ways to improve communication to their advocates and give our customers a pleasant shopping experience. A standing ovation to the entire team at USA800.”

Call Center Manager, Publishing Company (Publishing)

“Through our partnerships with USA800 we have developed a way for all potential city visitors to plan their trips and receive timely travel information. USA800 has greatly enhanced the success of our marketing campaigns and we consider them an extension of the Bureau”

President & CEO, Convention & Tourism Bureau (Tourism & Hospitality)

“USA800’s team has made working on our Public School’s account a complete delight. Not only are they professional and reliable, but they were the key to making this integrated campaign a success.”

Major Advertising Agency, Interactive Media Analyst (Advertising/Direct Response)

“Outsourcing our inquiries, fulfillment and reservations through USA800 has assured us that our customers are receiving our information in an efficient and timely matter, which has resulted in our staff being able to better focus on the promotion of our destination. The increased distribution, marketing partnerships, and visitor tracking have helped us target and attract more visitors to our Area”

CEO, Convention and Visitors Bureau (Tourism & Hospitality)

“USA800 is our trusted partner. We use their services for multiple projects because we can be sure that they will deliver the program results our clients require. Their professional and pro-active project management practices greatly reduces the time our staff spends in oversight. Their flexibility and fast implementation of program changes makes it possible for us to offer numerous program options to our clients”

Vice President, Worldwide Marketing Firm (Advertising/Direct Marketing)

“As we experienced intense growth in our payment processing centers, we researched and quickly realized that outsourcing would be the best option to sustain our growth. USA800 truly became an extension of our company. Outsourcing to USA800 is one of the best decisions we have ever made! Keep up the great work!”

Director of Customer Service, Large Payment Processing Company (Financial Services)

“Excellent technical support for our software is crucial for our customers and our brand. We needed a contact center that could not only speak at our clients’ level, but could help them troubleshoot issues quickly and with authority. We also needed our partner to create an effective process for managing cases as well as general customer service. USA800 answered all of these challenges and has helped our clients regain confidence back in our brand.”

VP of Customer Service, Software Support (Software)

“With tens of thousands of our customers needing technical support for our product lines, it was imperative that we found a partner with excellent workforce management, a deep talent pool, and the ability to meet our cost per contact goals. USA800 has been that company and they continue to improve year over year with their performance”

Director of Customer Service, Consumer Electronics (Consumer Electronics)

“As a non-profit organization, there were several important factors in selecting our contact center partner. We needed a PCI Level 1 compliant center who could securely manage donations, but most importantly an organization which would provide empathetic, caring donor care service to our important donor base. USA800 met and continues to meet all the criteria necessary to service our growing donor base.”

Director of Donations and Client Affairs, Worldwide Not For Profit Organization (Non Profit)

“We have leveraged many call center partners over the years, but no one has provided the consistent sales results displayed by USA800.”

Vice President, National Cable and Internet Service Provider (Cable TV and Internet Provider)