Co-Sourcing Service Solutions
Augment in-house center with after hours, overflow, seasonal, or disaster recovery support
Many of USA800 partners leverage USA800 to augment their internal call center to solve challenges with managing problematic call arrival patterns. From after hours support where managing second and third shifts can be inefficient, to handing overflow calls associated with marketing cadence, to being available 24 x 7 as a disaster recovery contact center, USA800 helps lower overall costs and improve service levels.
After Hours Support – Call Center Outsourcing
Your customers want to reach you conveniently; on their schedule, not yours. Our after hours call center services are your affordable alternative to extending your own call center service hours. We’ll provide your customers the same high quality customer experience as your in-house call center at times outside your normal business hours.
Overflow Support – Call Center Outsourcing
For many companies, reducing their call center staff to the baseline and outsourcing overflow call volume can save thousands, even millions of dollars. Besides the direct labor savings, outsourcing overflow call center hours to USA800 can impact your bottom line in several, less obvious ways:
- Maximize internal occupancy rates
- Reduce hiring, training, temporary staffing costs
- Potentially reduce capital costs
- Improve service levels
- Improve call quality during peak calling times
Disaster Recovery Support – Call Center Outsourcing
When disaster strikes, you need a partner who can achieve a seamless transition for your customers. USA800 can react and scale quickly, becoming the mirror image of your own call center within “a moment’s notice.” Let us be on call to support you in the event of a disaster. USA800 can deploy a disaster recovery call center plan to keep your customers informed and connected throughout a crisis.
Delivering the Promise and Value Through Outsourcing
A big decision like taking your company’s customer service function and sending it out the door obviously requires careful consideration. The chances of your customers sticking around depend on the response you give when they have an issue or when they want more.
Take a look at how you can accurately assess the ROI of outsourcing a call center.
Co-Sourced Call Center Case Study
Do you really want to operate a contact center when so many skilled resources are available and the whole function lands outside your area of expertise?
A US-based awning manufacturer didn’t think it was such a great idea. They outsourced the function, controlled costs, efficiently managed customer relationships and did it all while saving money.
“Utilizing USA800 as our partner call center allows us to handle our catalog call volume effectively and decreases our need to hire internally for our highly seasonal business. The partnership has helped us maintain our staffing budget and provides us with a flexible infrastructure for our year-round business. The service USA800 provides for us is seamless to our customers.”
Director of Customer Contact Center