Contact Center Leadership Team
Get to know the experienced leaders of USA800, providing call center outsourcing solutions

It is critical to select a call center outsourcing partner with the ability help you make the most of your customer interactions, efficiently and effectively. It all starts with people.

Our core values drive our behaviors and decision making.

  • We are passionate about delivering value to our partners
  • We place value and importance on our front-line advocates in our actions and behaviors through a servant leadership mentality and approach
  • We are accountable to individual and team goals
  • We are committed to ethical, professional, emotionally aware behaviors building trust and teamwork

Our people have a vested interest in doing a great job and we have the right leaders in place to guide them. We know that satisfied, motivated and engaged employees perform better and ultimately deliver great results for our partners and USA800

Tom Davis

Tom Davis
President and CEO

Dan Quigley

Dan Quigley
CFO and COO

Mike Douglas

Mike Douglas
Chief Information Officer

JR Metzen

JR Metzen
Vice President of Operations

Corey Kremer

Corey Kremer
Vice President of Business Development

Keith Sauro

Keith Sauro
Vice President of Sales and Marketing

Jeanne Hicks

Jeanne Hicks
Senior Director, Project and Quality Management

Mike Burlingame

Mike Burlingame
Senior Director of Client Services

Mike Langel

Mike Langel
Vice President of Technology

Michael Stiles

Michael Stiles
Controller

Scott Barton

Scott Barton
Director of Networks and Security

Heather Combs

Heather Combs
Director

Mike Davis

Mike Davis
Senior Director, Desktop Architect

Justin Wise

Justin Wise
Director of Research & Development

Elaine Moyers

Elaine Moyers
Director of Marketing

Patrick Binder

Patrick Binder
Director of Workforce Management

Jason Keene

Jason Keene
Director of Data Analytics

Tom Wagner

Tom Wagner
Director of Quality Assurance

Chris Hamilton

Chris Hamilton
Director of Facilities Management

Kelly Young

Kelly Young
Director of Contact Center (St Joe)

Dick Barr

Dick Barr
Director of Contact Center (Lawrence)

Jessica Fife

Jessica Fife
Director of Contact Center (Tiffany Springs)

Kris Walker

Kris Walker
Director of Contact Center (Raytown)

Sarah Quigley

Sarah Quigley
Director Contact Center (Wichita Falls)

Account Management Team

Brooke Surette

Brooke Surette
Account Manager

Pete Shapiro

Pete Shapiro
Account Manager

Jon Maag

Jon Maag
Account Manager

Brandon Aquino

Brandon Aquino
Account Manager

Jeanine Samson

Jeanine Samson
Account Manager

John Pekarsky

John Pekarsky
Account Manager

Ginger Engle

Ginger Engle
Account Manager

Jerry Allen

Jerry Allen
Account Manager

Cheri Guyer

Cheri Guyer
Account Manager

Maggie Orton

Maggie Orton
Operational Account Manager

Tim Radmer

Tim Radmer
Operational Account Manager

Matthew Hoffman

Matthew Hoffman
Operational Account Manager