Posted by & filed under Contact Center.

Contact centers are fast-paced, often “hair on fire”, environments. A leader’s day can be consumed with personnel issues, customer escalations, technology glitches and scheduling challenges. With so many short-term priorities that need to be addressed, it can be difficult to shift mental gears and think strategically. Plus, who has the time?

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Posted by & filed under Contact Center.

Whenever I type the phrase “contact center”, I’m reminded of the time I ran into a former colleague from a previous employer (a financial services company). When I told him I was working at a contact center, he replied with, “So people call you guys when they need more contact lenses?” That was good for... Read more »

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Posted by & filed under In the News.

September marks USA800’s twentieth year of operating in St. Joseph, MO. Our operation in St. Joseph was originally a small supplement to our Kansas City facility but has experienced significant growth as more and more companies outsource their contact center services to USA800. Now, we employ nearly 320 associates at our St. Joseph facility and... Read more »

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Posted by & filed under In the News.

FORT LAUDERDALE, FL, August 14, 2017 – The Results Companies (“Results”), one of the world’s leading Customer Experience Management providers, announced today that it has completed the acquisition of USA800.  The acquisition of USA800 continues Results’ strategic growth plans and provides both Results and USA800 customers with expanded capabilities and Resources.

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Posted by & filed under Contact Center.

I first heard the platitude quoted in the title of this post many years ago. Back then, the athlete used as an example was Tiger Woods, as in “Even Tiger Woods needs a coach.” It’s a little trite, but if you look at it closely, it actually has a lot of merit.

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