FORT LAUDERDALE, FL, August 14, 2017 – The Results Companies (“Results”), one of the world’s leading Customer Experience Management providers, announced today that it has completed the acquisition of USA800. The acquisition of USA800 continues Results’ strategic growth plans and provides both Results and USA800 customers with expanded capabilities and Resources.
“USA800 is a great addition to the Results family.” said Alec Brecker, Results’ President and CEO. “Their focus on delivering innovative customer experiences is perfectly aligned with Results strategic direction. In addition, they are a people-focused organization that understands both the importance of providing a superior level of service to their customers, as well as providing a great work environment for their own people.”
With the acquisition of USA800, Results expands to 28 sites handling almost 120 million transactions annually and helps solidify Results as one of the fastest growing players in the Customer Experience Industry.
Results is a portfolio company of One Equity Partners (“OEP”). “Results has continued to significantly outpace industry growth with both organic expansion and strategic acquisitions. USA800 is a great example of a synergistic acquisition that will provide the basis for continued organic growth.” said Greg Belinfanti, Senior Managing Director at OEP.
“There were a number of bidders seeking to acquire USA800.” Said Tom Davis, CEO at USA800, “We were very focused on finding a partner that would help us elevate our ability to provide innovative customer experiences to our customers and Results was the most capable of doing that by far. In addition, as an ESOP, we were looking for someone that understood the value of people and offered significant growth opportunities not just from a business perspective, but also for our people. Again, Results is an ideal match with their emphasis on hiring and developing the best people”
About The Results Companies
For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Results’ success and proven ability to respond to our Partners’ growth has enabled the expansion of its global footprint to almost 20,000 employees in23locations in the United States, the Philippines and Latin America, The Results Companies’ expertise extends beyond call centers. Results is an expert in people, analytical technologies, brand fulfillment and creating strategic advantages for its Partners. Visit TheResultsCompanies.com to learn more.
USA800 is a leading provider of contact center outsourcing solutions, bringing together the core strategic capabilities of operations, technology, and human capital management. USA800 is a Top 50 Inbound call center as ranked by Customer Magazine. USA800 has a tremendous track record in achieving and exceeding customers’ program goals with dedicated and skilled staff, proven best practices, and investment in technology.
About One Equity Partners
One Equity Partners (OEP) is a leading middle-market private equity firm that specializes in partnering with businesses to drive transformational change via strategic combinations. OEP seeks to work with family owners, entrepreneurs, and/or management teams operating in the healthcare, technology and tech-enabled services, and industrial sectors. Founded in 2001, OEP spun out of JPMorgan in 2015, and currently manages over $4.6 billion. OEP investment professionals are based in New York, Chicago and Frankfurt. For more information, please visit: www.oneequity.com.