Tips for Handling an Increase in Online Customer Service

Posted by & filed under Call Center, Contact Center, Customer Service, Featured.

In today’s tech-savvy society, social media is a key component of good customer service. Online customer service requires new tools for communicating with customers. Online retailers using company call center solutions should consider these tips for handling an increase in online customer service. Add customer service information onto your website. Many customers look for customer service… Read more »

3 General Rules for Showing Your Smile over the Phone/Web in the Contact Center

Posted by & filed under Call Center, Contact Center, Customer Service, Inbound Sales, Technology, Web Chat.

The other day I was reading Steve Curtain’s blog about Dairy Queen: Something Indifferent, and it reinforced the notion, once again, that a smile really makes a difference in providing good customer service and sales. However, a smile is much easier to measure in the retail environment because you see it. Over the phone or web, it is… Read more »