3 General Rules for Showing Your Smile over the Phone/Web in the Contact Center

Posted by & filed under Call Center, Contact Center, Customer Service, Inbound Sales, Technology, Web Chat.

The other day I was reading Steve Curtain’s blog about Dairy Queen: Something Indifferent, and it reinforced the notion, once again, that a smile really makes a difference in providing good customer service and sales. However, a smile is much easier to measure in the retail environment because you see it. Over the phone or web, it is… Read more »